Strategic Customer Success Manager: Growth & Exec Engagement

ReliaQuest, LLC; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading AI cybersecurity company in Greater London is seeking a Customer Success Manager (Account Manager) to drive results for assigned customers. This role focuses on relationship management, ensuring clear communication with teams, and facilitating executive presentations. Candidates should possess a Bachelor's degree, at least one year of account management experience, and strong problem-solving skills. The position offers generous benefits including paid time off, competitive compensation, and extensive training.

Benefits

Generous Paid Time Off

Competitive compensation

Tuition and certification reimbursement

Employer supplemented medical, dental, and vision coverage

In-depth technical and leadership training

Mental and physical wellness benefits

Free lunch on Fridays

Qualifications

• 1+ year of account management experience or related.
• Ability to present to audiences from End-Users to C-Level Executives.
• Exceptional organization and prioritization skills.

Responsibilities

• Become a subject matter expert on assigned customers.
• Serve as the main contact for customer relationship development.
• Prepare and facilitate presentations to senior executives.

Skills

Account management

Communication

Problem-solving

Sales experience

Emotional intelligence

Agility

Education

Bachelor's degree or higher education

Tools

MS Word

MS Excel

PowerPoint

OneNote

JIRA

SNOW

Job description

A leading AI cybersecurity company in Greater London is seeking a Customer Success Manager (Account Manager) to drive results for assigned customers. This role focuses on relationship management, ensuring clear communication with teams, and facilitating executive presentations. Candidates should possess a Bachelor's degree, at least one year of account management experience, and strong problem-solving skills. The position offers generous benefits including paid time off, competitive compensation, and extensive training.