Strategic Customer Success – Drug & Alcohol Testing

Abbott Laboratories; Abingdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare leader in Abingdon is seeking a Customer Service Executive to manage customer experiences for Drug & Alcohol testing programs. The role involves ensuring high levels of service quality, analyzing data trends, and collaborating with operational teams. Candidates should have experience in customer success, strong communication skills, and be comfortable with data interpretation. This role supports career development in a recognized workplace culture.

Benefits

Career development opportunities

Access to a recognized workplace culture

Diverse and inclusive work environment

Qualifications

• Proven experience in customer success, account management, or service delivery.
• Confidence in interpreting and explaining data.
• Strong problem-solving capability and resilience under pressure.

Responsibilities

• Act as the primary contact for a portfolio of customers.
• Support the implementation of new contracts and transition of programs.
• Analyze testing data and prepare reports highlighting trends.

Skills

Customer success management

Data analysis

Excellent communication

Relationship building

Problem-solving

Organizational skills

Education

Degree level education or equivalent work experience

Tools

Microsoft applications

Salesforce

Sage

Job description

A global healthcare leader in Abingdon is seeking a Customer Service Executive to manage customer experiences for Drug & Alcohol testing programs. The role involves ensuring high levels of service quality, analyzing data trends, and collaborating with operational teams. Candidates should have experience in customer success, strong communication skills, and be comfortable with data interpretation. This role supports career development in a recognized workplace culture.