Store Supervisor: Lead Customer Experience & Team Growth

The White Company; Guildford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A premium retail brand in Guildford is seeking a passionate individual to supervise a team and ensure exceptional customer service. You'll be responsible for training staff, managing customer queries, and driving sales in the absence of senior management. The role includes a variety of benefits including a 50% product discount, generous holiday allowance, and involvement in a discretionary bonus scheme. Join us to contribute to a culture of diversity and sustainability, making a positive impact every day.

Benefits

50% discount on products

23 days holiday

Volunteer Day

Discretionary bonus scheme

Pension scheme

Life assurance plan

Social events throughout the year

Qualifications

• Passionate individual focused on service excellence.
• Experience in supervising team operations.
• Ability to handle customer queries and complaints effectively.

Responsibilities

• Supervise team to enhance customer experience.
• Train and motivate staff to achieve performance goals.
• Ensure efficient handling of customer queries and store presentation.
• Responsible for store opening, closing, and cash handling.
• Drive sales in absence of senior management.

Skills

Team supervision

Customer service

Sales optimization

Staff training and development

Job description

A premium retail brand in Guildford is seeking a passionate individual to supervise a team and ensure exceptional customer service. You'll be responsible for training staff, managing customer queries, and driving sales in the absence of senior management. The role includes a variety of benefits including a 50% product discount, generous holiday allowance, and involvement in a discretionary bonus scheme. Join us to contribute to a culture of diversity and sustainability, making a positive impact every day.