Store Leader: Elevate Experience & Grow the Team

Moss Bros Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading menswear retailer in Birmingham is seeking a Store Leader to ensure exceptional customer experiences and drive team performance. This role involves leading store operations, engaging in recruitment, and maintaining stock management standards. The ideal candidate should have experience in retail operations and customer service, with strong analytical skills to improve sales and customer satisfaction. Extensive employee benefits include discounts and bonuses, making this a rewarding opportunity.

Benefits

70% employee discount

Generous bonus scheme

£500 referral bonus

Season ticket loan

Cycle to work scheme

Discounted gym membership

Life insurance

Ongoing development support

Access to online learning platform

Employee hub for benefits and updates

Qualifications

• Experienced in retail operations and customer service.
• Knowledgeable in global fashion trends and inclusive tailoring.
• Experienced in creating diverse and brand-aligned visual displays.

Responsibilities

• Lead and ensure outstanding in-store customer experience.
• Support Store Manager in driving productivity and team development.
• Utilize sales data to guide customer interactions.
• Maintain and review operational initiatives for success.
• Engage in recruitment processes with the People Team.
• Ensure stock management and delivery processes.

Skills

Customer service

Retail operations

Data analytics

Coaching and feedback

Visual merchandising

Job description

A leading menswear retailer in Birmingham is seeking a Store Leader to ensure exceptional customer experiences and drive team performance. This role involves leading store operations, engaging in recruitment, and maintaining stock management standards. The ideal candidate should have experience in retail operations and customer service, with strong analytical skills to improve sales and customer satisfaction. Extensive employee benefits include discounts and bonuses, making this a rewarding opportunity.