Stock Integrity Specialist

The Range; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing retail company in Plymouth seeks a Stock Integrity Specialist. This permanent, full-time role involves safeguarding accuracy in inventory records, resolving stock discrepancies, and enhancing stock management processes. Ideal candidates will possess strong analytical skills, SQL proficiency, and experience with ticketing systems such as Sysaid. In addition to competitive salary and benefits, the position requires excellent communication abilities and attention to detail. Join a team dedicated to operational efficiency and customer satisfaction.

Benefits

Competitive salary

Pension

Long service awards

Employee discount

Cycle to work scheme

Qualifications

• Proven ability to interpret complex data and identify patterns or anomalies.
• Skilled at managing multiple tasks in a fast-paced environment.
• Strong documentation and process improvement skills.

Responsibilities

• Triage stock-related issues using Sysaid ticketing system.
• Investigate and validate root causes of stock discrepancies.
• Collaborate with teams to resolve issues and implement fixes.

Skills

Analytical skills

SQL proficiency

Attention to detail

Communication skills

Multi-tasking

Process improvement

Tools

Sysaid

ServiceNow

Job description

We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.

About The Role

The Stock Integrity Specialist is responsible for safeguarding the accuracy and reliability of inventory records across all channels and systems. This role will investigate stock discrepancies, resolve integration issues, and drive improvements in stock management processes to support operational efficiency, margin protection, and customer satisfaction.

Responsibilities

• Triage and prioritise stock-related issues using the Sysaid ticketing system.
• Investigate and validate root causes of stock discrepancies, including system integration failures (e.g., WMS, ERP, IMS).
• Collaborate with IT developers, supply chain, and commercial teams to resolve issues and implement fixes.
• Track ticket progress, elevate unresolved issues, and ensure accountability for resolution.
• Participate in testing and validation of system fixes prior to deployment.
• Develop and maintain reconciliation processes across systems and new workstreams.
• Query and analyse relevant databases (SQL proficiency required).
• Document all fixes, developments, and process changes in the appropriate system.
• Provide ongoing support for new sales channels and integration projects.
• Contribute to continuous improvement initiatives and participate in Change Board processes for stock-related changes.
• Support training and onboarding of new team members as required.

Person Specification

• Exceptionally analytical with a proven ability to interpret complex data and identify patterns or anomalies in stock records.
• Outstanding attention to detail; able to spot discrepancies and inconsistencies others might miss.
• Skilled at managing multiple tasks, issues, and priorities simultaneously in a fast-paced environment.
• Proficient in SQL and experienced with integrated business systems.
• Experienced in using ticketing and incident management systems (e.g., Sysaid, ServiceNow).
• Excellent communicator, able to collaborate effectively across departments and present findings clearly.
• Self‑motivated and able to work independently, taking ownership of problems and driving them to resolution.
• Strong documentation and process improvement skills.

Desirable

• Experience with WMS, ERP, and retail POS systems.
• Understanding of margin reporting and inventory valuation.
• Experience supporting new sales channels and integrations.
• Knowledge of loss prevention and operational risk management.

What We Offer

• Competitive salary
• Pension
• Long service awards
• Employee discount
• Cycle to work scheme

Position

Permanent, Full-time

Hours

Monday Friday, 08:45am 17:30pm.

Location

Plymouth, Devon