Staff Content Designer — Grow Squad

Wise; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A global financial technology company is seeking a Staff Content Designer to enhance customer experiences in financial services. This role involves creating intuitive systems that facilitate customer engagement and understanding of investment products. The ideal candidate will have extensive experience in content design, a collaborative spirit, and a passion for user-centered solutions. Join a diverse and international team focused on making financial systems accessible for everyone. This position is based in Greater London.

Benefits

Diverse and inclusive team

Opportunities for personal growth

Flexible work environment

Qualifications

• Extensive experience shipping world-class consumer products.
• Ability to navigate complexity and ambiguity.
• Eye for quality and ability to support other designers.

Responsibilities

• Deliver simple, beautifully crafted, intuitive experiences for customers.
• Own content projects from end-to-end.
• Influence teams to boost customer-centeredness and content quality.

Skills

User experience design

Content design

Empathy

Collaboration

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? How do you collaborate in a human‑centred way to ship work you’re truly proud of?

These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2 % done — because people without borders deserve money without borders.

What you’ll be doing:

You’ll be working with the cross‑functional teams that make up Grow — a squad that’s rethinking how people can earn a return on all of their money, no matter the currency, goal or risk appetite.

In this role, you’ll focus on enabling Wise customers to earn a return on their money. You’ll invest time in deeply understanding our customers and their needs, so that you can design and deliver experiences that make complex processes like choosing an investment product, understanding gains or paying tax easy and effortless. You’ll build systems that help the squad bring the product to new markets, balancing a global vision with local nuance.

You’ll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.

Here’s how you’ll contribute:

• Get to know our customers, building empathy and a deep understanding of their needs
• Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
• Influence teams and stakeholders to increase customer‑centeredness, creativity, and content quality across the squad
• Work with designers from other squads to build a single, seamless experience for customers

This role will give you the opportunity to:

• Deliver impact and ship work you’re proud of
• Own content projects from end‑to‑end
• Elevate content quality — defining what good looks like in the squad, then helping deliver it
• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

About you:

• You’re an accomplished Staff Content Designer with extensive experience shipping world‑class consumer products
• You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment
• You have an eye for quality. You know how to deliver it yourself, and how to support other designers to do the same
• You’re influential, inspiring, and able to work with others in a culture that values autonomy and empowerment
• You’re highly empathetic, both to customers and the people you work with
• You’re a trusted partner who builds effective relationships with your peers across the business

Heads up, this probably isn’t for you if:

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media — and you have no hands‑on experience of content design or working in UX

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under‑represented demographic.

Additional Information

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise, visit Wise.Jobs.

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