Software Engineer →

AnaVation LLC; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in London is seeking a Software Engineer to enhance their ticketing platform. The role requires strong technical skills in a high traffic environment and collaboration with cross-functional teams. Candidates should have experience with APIs, optimization, and integrating GenAI. The company offers a hybrid work model along with competitive benefits and opportunities for professional development.

Benefits

Hybrid work environment

Generous pension match

Complimentary tickets to shows and events

Employee Assistance Programme

Annual Professional Development Budget

Cycle to work scheme

Qualifications

• Experience in a high traffic e-commerce environment is essential.
• Comfortable leading teams and designing technical solutions.
• Ability to write clean, maintainable, and well-documented code.
• Experience with AWS and Terraform provisioning is a plus.

Responsibilities

• Drive technical stability and deliver key business outcomes.
• Create product solutions that enhance user experience.
• Improve platform observability to proactively monitor performance.
• Collaborate with cross-functional teams to achieve successful outcomes.

Skills

Experience of working in a high traffic e-commerce environment

Experience designing and building internal and external APIs

Performance profiling and optimization

Familiarity with MySQL query design

Deep understanding of data engineering principles

Experience integrating GenAI into systems

Collaborative problem-solving

Experience with Java, Python or Typescript

Tools

Node

Python

Java/Groovy

React/Redux/Next.js

Job description

About TodayTix Group

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing access to engaged audiences to generate revenue and transform the way tickets are sold. With a global network of theatres, producers, and cultural institutions, frictionless technology, and data insights, TTG is at the forefront of the digital transformation of culture.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead. We move quickly, iterate often, and expect everyone to take ownership of their impact as we build the future of live events.

New joiners are set up for success with a 90-day onboarding journey, clear goals, and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a collaborative, passionate team who love theatre and live experiences and support each other while challenging each other to do great work.

Software Engineer – Role Overview

We are hiring a Software Engineer to play a crucial role in ensuring our ticketing platform remains efficient, performant, and scalable. We’re looking for someone who brings strong technical skills and cares about business outcomes, values clear communication and teamwork. You should be comfortable leading teams, designing technical solutions and ensuring a focused backlog that will deliver impact for our users.

This is a fantastic opportunity for someone with experience in data-intensive, dynamic technology stacks. Our Engineering team refines our platform, making it easier for customers to discover and purchase tickets for live events, attractions, and more.

We thrive on creativity, collaboration, and driving meaningful results. If you’re energized by a dynamic environment where your technical skills meet real-world impact, we want to hear from you!

Please note: we encourage collaboration by working a minimum of 2 days per week in the London office, while offering flexibility for employees to choose where they work for the rest of the week.

What Success Looks Like

• Achieving a stable, scalable platform that provides a high-performance, seamless experience for customers.
• Delivering technical improvements to the ticketing system, simplifying the purchasing experience and supporting business growth.
• Implementing GenAI integrations that enhance platform performance and streamline workflows, directly impacting business outcomes.
• Ensuring proactive monitoring and optimization of platform observability, minimizing downtime and enhancing system reliability.
• Contributing to the growth of the platform by optimizing integrations, ensuring they meet scaling goals, and enhancing overall system efficiency.
• Collaborating effectively with cross-functional teams, demonstrating strong communication and leadership to drive successful outcomes.
• Writing clean, maintainable, and well-documented code that supports long-term system stability and ease of future updates.

What You’ll Do

• Work as part of a product squad focused on driving technical stability and delivering key business outcomes through the continuous refinement of the platform.
• Partner with business stakeholders to create product solutions that enhance user experience while achieving financial objectives.
• Design and implement technical innovations that improve the functionality and efficiency of the ticketing systems.
• Explore opportunities to integrate GenAI to enhance platform capabilities and optimize business processes.
• Ensure the platform leverages recent data infrastructure investments to maximize performance and scalability.
• Improve platform observability to proactively monitor performance and reduce downtime.
• Continuously review and optimize platform integrations to meet scaling goals and ensure operational efficiency.

We\'re Looking for Someone With

• Experience of working in a high traffic e-commerce environment.
• Experience designing and building internal and external APIs with a focus on scalability, clarity, and maintainability.
• An understanding of performance profiling and optimization, with exposure to MySQL query design and transaction handling, especially for bulk updates.
• Experience working with ORMs such as Hibernate for managing database access and entities.
• A deep understanding of data engineering principles.
• Experience integrating GenAI into systems and developer workflows.
• A passion for observability, best practices and design patterns.
• Write simple, comprehensible and maintainable code.
• Enjoys collaborating with other engineers and solving problems as a team.
• Interested or thrive in a start-up environment and are looking to grow personally and wear new hats as we continue to scale.
• The skills to contribute to our platform using one of our core technologies: Java, Python or Typescript.

Good to Have

• Who can contribute to our design system and component library using Next.js and React
• You have experience with AWS and/or Terraform provisioning.
• Experience of working with complex integrations, especially with primary ticketing platforms, Payment Service providers and fraud tools.
• Experience working with GraphQL.
• Experience or exposure working with some of PHP, node.js or Python.
• An interest in delivery automation (CI/CD) and / or Docker.

We believe in using the right tool for the job, rather than adhering to any given platform. Our production systems currently use Node, Python, Java/Groovy and React/Redux/Nextjs. We use AWS Aurora, MongoDB, Redis, Elasticsearch, Datadog and AWS as backing services but with your insights any of that may change if there’s a good enough business reason.

Good To Know

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are a few of our favourites:

• Hybrid work environment (blend of in-office and at-home days)
• Up to 4 weeks per year of flexible work from anywhere
• Generous pension match
• Access to a bespoke Pension scheme
• Complimentary tickets to shows and events
• Employee Assistance Programme
• Access to a corporate rate Vitality PMI plan
• Healthcare cash plan
• Season Ticket loans
• Birthday off
• Three months of fully paid Parental Leave
• Employee Charity Donation Matching
• Annual Professional Development Budget
• Cycle to work scheme
• Employee Referral Bonus

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.

For information on our UK Privacy policy, see here.