Site Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading catering service provider in the UK is seeking a dedicated Site Manager to oversee operations at the University of Roehampton campus. The role involves leading multiple teams, managing budgets, and ensuring excellent service delivery in a dynamic environment. Ideal candidates will have proven hospitality experience and a passion for team management. This position comes with various perks, including flexible working hours and opportunities for career development, and is committed to diversity and inclusion.

Benefits

Free, tasty meals

Flexible working

28 days of holiday

Paid volunteering days

Career development opportunities

Pension schemes

Exclusive discounts

Qualifications

• Proven experience of successfully managing multiple teams.
• Hospitality experience is a must.
• Genuine interest in customer service excellence.

Responsibilities

• Proactively manage teams in multiple sites.
• Accountable for training and supporting colleagues.
• Ensure high-quality delivery of hospitality and retail services.

Skills

Team management

Hospitality experience

Customer service excellence

Self-motivated and innovative

Job description

Site Manager role at The University of Roehampton campus

Responsibility for overseeing multiple sites and teams

Requirement for hospitality experience and team management

Provision of various perks including flexible working and career development

Commitment to diversity and inclusion within the organisation

Campus life is non-stop, and so is our food! We bring flavour, convenience, and quality to university dining, with healthy, exciting menus and digital ordering that fits seamlessly into student life.

Elior are looking for a Site Manager to join The University of Roehampton campus. The site comprises four distinctive and characterful colleges, each contributing to a vibrant and diverse community. With 11 retail outlets and a large-scale hospitality operation, including a fully equipped conference centre, a wide range of events are hosted here throughout the year.

The Site Manager will lead a dedicated management team of six, ensuring the seamless delivery of high-quality hospitality, retail, and campus services.

Operating 52 weeks of the year, the campus maintains a consistently high level of activity. During the summer months, operations transition to major corporate events and an extensive summer school programme, requiring a flexible, customer-focused approach and strong operational oversight.

What you’ll be doing…

As a Site Manager you will proactively manage teams in multiple sites as well as be accountable for recruiting, inducting, training and supporting colleagues to deliver an efficient, high quality service to Elior UK, our customer and clients.

• Motivating and managing a team within multiple sites
• Controlling and managing a budget creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence and innovative menu planning
• Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues

Working Pattern: Various shift patterns available, dependent on business needs

What can you bring?

• Proven experience of successfully managing multiple teams
• Hospitality experience is a must
• Genuine interest in customer service excellence
• A strong team player, highly confident and positive
• Self-motivated and innovative

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!