Shop Support Manager

Springhill; Rochdale; On-site; GBP 14,000 - 16,000; Full time

Job summary

A community-focused charity organization in Greater Rochdale is seeking a Shop Support Manager to assist in retail operations. The successful candidate will support the Retail Development Manager and manage shop activities, ensuring they meet sales targets and maintain high customer service standards. Retail experience is essential, along with flexibility and the ability to work weekends. The role offers a salary between £14,919 and £15,560 per annum along with various benefits, including a pension scheme and holiday entitlement.

Benefits

Springhill pension scheme

25 days holiday plus 10 bank holidays

Sick pay scheme

Subsidised meals

Family-friendly policies

Training and development

Free parking

Access to discounts

Qualifications

• Proven retail experience to meet targets and maintain high standards.
• Ability to build rapport with teams quickly.
• Flexibility including weekend working and holding a driving license.

Responsibilities

• Assist the Retail Development Manager in managing shop operations.
• Provide management support during staff absences.
• Ensure shops remain open to maximize sales.

Skills

Retail experience

Relationship building

Flexibility

Excellent customer service

Job description

Salary

£14,919 ‑ £15,560 per annum (Band 3)

Location

Wider Rochdale area

Overview

Are you passionate about retail and want to make a real difference in your local community? We have a great opportunity for you to join our small and friendly team as Shop Support Manager. We need to keep our shops open, because they generate vital income for the Hospice. As Shop Support Manager you will assist the Retail Development Manager and provide management support for sickness, holidays and vacancies across our shops, ensuring we never lose a day’s sales.

Benefits

• Springhill pension scheme – employee contribution 6% and 14% from the Hospice. Options for existing NHS members to stay in the NHS pension scheme
• 25 days holiday plus 10 bank holidays (pro‑rota for part‑time)
• Sick pay scheme
• Subsidised meals at the Hospice
• Family‑friendly policies and flexible working opportunities
• Training and development
• Equal opportunities employer
• Free parking (main Hospice site and Springhill Hub)
• Easy access via public transport
• Access to Blue Light Card discounts and benefits

Desired skills and experience

Your retail experience will mean you can hit the ground running and build good relationships across our shops, ensuring they meet targets, maintain high standards and deliver excellent customer service. If you can quickly build rapport with existing teams and want a position where every day is different, we’d love to hear from you. This post requires flexibility, including weekend working, and driving is essential.

Key information

Closing Date: Friday 6th February 2025

Interview Date: Friday 13th February 2025

Application requirements

Please submit your CV (setting out your career history, with key responsibilities and achievements) alongside a cover letter telling us why you feel you are suitable for this role, in particular, explaining how you fulfil the requirements set out in the Person Specification.

Please also complete our Equal Opportunities Form and return it with your CV and Cover Letter.

Recruitment Privacy Notice: Springhill Hospice complies with the Data Protection Act 2018 and GDPR. The notice is available on our website. Once you submit your application, we will keep your personal data confidential and use it only for recruitment purposes.

If you require any assistance regarding the application process, please telephone the HR Team on 01706 649920 or email [e-mail].

We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills bring to delivering quality services. We encourage applications from people of all backgrounds and abilities.

Please note that a DBS check will be undertaken as part of our pre‑employment checks for the successful candidate.

Contact us

For more information, an informal discussion, or to arrange a visit, please contact Kate Butterworth, Retail Development Manager at [e-mail].

We're happy to answer any questions you have

We value responsibility and compliance. Please confirm your age to ensure you are legally permitted to purchase one of our age‑restricted products.