Shop Floor Customer Service Team Leader

William Hill PLC; Spalding; On-site; GBP 27,000; Full time

Job summary

A leading betting shop chain in Spalding seeks a Customer Service Team Leader to guide a team in delivering exceptional service and achieving performance targets. Responsibilities include leading a motivated team, ensuring the shop's appearance, and engaging with customers. Competitive benefits include an annual pay review, paid birthday off, and opportunities for career progression. Ideal candidates must have supervisory experience, a positive attitude, and great people skills.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually

Paid birthday day off

Subsidised travel

Training and development

Career prospects

Pension plan

Perks and discounts

Qualifications

• Aged 18+ as a legal requirement.
• Experience in a supervisory role.
• Ability to engage with customers from diverse backgrounds.

Responsibilities

• Lead and motivate a team of Customer Service Representatives.
• Build relationships with customers for excellent service.
• Ensure the shop achieves targets.

Skills

Supervisory experience

Strong interpersonal skills

Empathy skills

Positive attitude

Job description

A leading betting shop chain in Spalding seeks a Customer Service Team Leader to guide a team in delivering exceptional service and achieving performance targets. Responsibilities include leading a motivated team, ensuring the shop's appearance, and engaging with customers. Competitive benefits include an annual pay review, paid birthday off, and opportunities for career progression. Ideal candidates must have supervisory experience, a positive attitude, and great people skills.