Service Technician

Take Up The Cross; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading furniture retailer in Warrington is seeking a skilled Service Technician to ensure the quality and functionality of sofas. You will conduct inspections, resolve technical issues, and support the sales team. The ideal candidate has a background in upholstery or related fields and a passion for helping customers. Benefits include a competitive salary, company bonus, and generous staff discounts.

Benefits

Great basic salary & company bonus

30% discount across the Group

Access to discounts at high-street retailers

Enhanced maternity & adoption pay

Additional days off for special occasions

Health scheme and private health check

Qualifications

• Proven experience in furniture, upholstery, or related technical fields.
• Strong understanding of sofa construction, mechanics and materials.
• Ability to troubleshoot and resolve technical issues efficiently.

Responsibilities

• Conduct quality inspections and ensure products meet safety and quality standards.
• Diagnose, troubleshoot and restore technical issues related to sofas.
• Collaborate with the sales team for exceptional customer service.

Skills

Experience in furniture, upholstery, or related technical fields

Understanding of sofa construction and mechanics

Excellent communication skills

Attention to detail

Job description

Your new role

At Sofa Clearance Outlet, we’re all about helping our customers feel at home -- what better way than ensuring their sofas stay just as fabulous as the day they found them? As a Service Technician you’ll be the in‑store expert, working from our outlet to bring new life to customers’ sofas before they head to their new homes.

A day in the life of

• Conduct quality inspections and ensure products meet safety and quality standards set by the brand.


• Ensure fast and efficient flow of products through to full restoration while maintaining a commercial balance of cost vs return.


• Diagnose, troubleshoot and restore technical issues related to sofa functionality, including reclining mechanisms, adjustable and electrical components and structural integrity.


• Collaborate with the sales team to deliver exceptional customer service and technical support.


• Maintain in‑depth knowledge of current and upcoming sofa models, materials, and industry trends.


• Support training sessions for staff on technical aspects of sofas.


• Document, report & analyse trends whilst communicating back to the business round any persistent product flaws discovered.


• Drive operational excellence, ensuring all internal processes are met with speed and accuracy.

In an ideal world

• Proven experience in furniture, upholstery, or related technical fields.


• Strong understanding of sofa construction, mechanics and materials.


• Excellent communication and interpersonal skills.


• Ability to troubleshoot and resolve technical issues efficiently.


• Attention to detail and a customer‑centric approach.


• Knowledge of safety standards and quality assurance processes.

Experience in upholstery or furniture repair is a big plus (13 years is ideal), but if you’ve got the passion, hands‑on talent and love helping people there could be a seat for you at Sofology!

Pay & perks

• Great basic salary & company bonus


• Plenty of opportunities to learn & grow


• 30% discount across the Group, plus 15% for your friends and family


• Access to discounts at hundreds of high‑street retailers


• Mental, physical and financial support (EAP)


• Enhanced maternity & adoption pay


• Spend up to £1,500 at Currys/PC World and spread the cost through Sofology


• Additional days off, whether it’s your wedding, birthday or even the arrival of a new furry friend


• A contributory health scheme, flu vaccines, access to a doctor and private health check


• Income protection, bereavement and life assurance – you can count on us to be there when it matters


• Holiday buy‑back scheme (5 days)


• Sharesave, volunteer days and a cycle‑to‑work scheme

A little bit about Sofology

We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every customer, forever working together to be bold and ambitious.

We craft an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

Roll out the red carpet

From browsing to buying and beyond, we always ensure a very important customer experience – no ifs, no buts.

A seat for everyone

Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.

BOLD BY DESIGN

We’re a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.