Service Operations Lead: Customer Experience & Field Ops

AJM Healthcare; Milton Keynes; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading healthcare services provider in Milton Keynes seeks a Service Operations Manager to lead operational delivery for a direct-to-consumer service. The role includes optimizing customer experience, logistics, and team performance. Candidates should have a strong background in operational management and leadership skills. Competitive benefits and an emphasis on equality in the workplace are provided.

Benefits

25 days annual leave plus bank holidays

Employee Assistance Programme

Company sick pay provision

Car allowance

Performance-related bonus scheme

Qualifications

• Experience in operational management in a service industry.
• Strong leadership skills to guide and motivate teams.
• Ability to manage complex schedules and logistics.

Responsibilities

• Lead day-to-day delivery across Customer Service and Field Advisors.
• Embed processes from referral to fulfillment.
• Manage depot relationships to improve communication and efficiency.

Skills

Leadership

Operational Management

Customer Service

Data Analysis

Job description

A leading healthcare services provider in Milton Keynes seeks a Service Operations Manager to lead operational delivery for a direct-to-consumer service. The role includes optimizing customer experience, logistics, and team performance. Candidates should have a strong background in operational management and leadership skills. Competitive benefits and an emphasis on equality in the workplace are provided.