Service Operations Coordinator: Scheduling & Customer Care

Johnson Controls Inc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading building solutions company is seeking an Operations Coordinator in Manchester to schedule service visits and provide customer support. The role includes managing subcontractor coordination and ensuring service requests are met effectively. Ideal candidates should possess strong customer service skills, excellent organizational abilities, and the ability to thrive in a busy environment. Competitive salary, generous leave, and career advancement opportunities available. Join us in making buildings smarter and more sustainable.

Benefits

Competitive Salary

25 days annual leave plus Bank Holidays

Holiday Purchase Scheme

Pension plan with employer match

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Casual Dress Code on Fridays

Qualifications

• Experience in a customer service role is essential.
• Ability to work well under high-pressure environments is necessary.
• Strong problem-solving skills needed.

Responsibilities

• Schedule planned maintenance and reactive works for subcontractors.
• Provide customer service via phone and email for queries.
• Liaise with teams to ensure completion of service visits.

Skills

Customer service skills and experience

Outstanding written and verbal communication

Ability to multi-task

Computer proficiency

Strong sense of urgency and attention to detail

Excellent decision-making and problem-solving

Good organizational skills

Tools

Salesforce

Job description

A leading building solutions company is seeking an Operations Coordinator in Manchester to schedule service visits and provide customer support. The role includes managing subcontractor coordination and ensuring service requests are met effectively. Ideal candidates should possess strong customer service skills, excellent organizational abilities, and the ability to thrive in a busy environment. Competitive salary, generous leave, and career advancement opportunities available. Join us in making buildings smarter and more sustainable.