Service Desk Engineer: 1st Line Support & Growth

The365people; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service provider is seeking a 1st line support engineer in the East Midlands to be the primary point of contact for customer support requests. You will communicate effectively with customers and collaborate with third-party teams to ensure seamless service. Key requirements include strong IT skills, especially in Windows and Office applications, alongside a commitment to excellent customer service. The role offers various benefits including health insurance and a pension scheme, with ample opportunities for career progression.

Benefits

Private Medical Insurance

25 days holidays plus your birthday off

Company Pension Scheme

Discounted Gym Membership

Employee Assistance Program

Qualifications

• NPPV3 with SC certification required.
• Passion for IT and eagerness to progress.
• Experience working with 3rd parties.

Responsibilities

• Be the entry point for requests and tickets.
• Update customers on all stages of support calls.
• Work closely with 2nd line teams.

Skills

Communication skills

Time management

Ability to adapt to new technologies

Interpersonal skills

Customer service skills

Education

Minimum 2-3 years 1st Line Service Desk experience

Tools

Windows 10/8/7

Microsoft Office

Job description

A leading IT service provider is seeking a 1st line support engineer in the East Midlands to be the primary point of contact for customer support requests. You will communicate effectively with customers and collaborate with third-party teams to ensure seamless service. Key requirements include strong IT skills, especially in Windows and Office applications, alongside a commitment to excellent customer service. The role offers various benefits including health insurance and a pension scheme, with ample opportunities for career progression.