Service Desk Analyst Platformer

Havas Media Group; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading advertising services company is looking for a Service Desk Analyst (Internship) to provide comprehensive IT support to users across the UK and Ireland. This office-based role involves handling help requests, building devices, and maintaining user satisfaction. Ideal candidates will have an interest in computing and a strong desire to learn, and will be part of a dynamic IT team located in London.

Benefits

Access to resources for success

Continuous learning and professional development opportunities

Wellbeing and mental health support

Free breakfast in the office

Qualifications

• An interest in computing and a strong desire to learn is essential.

Responsibilities

• Efficiently handle all incoming help requests through the helpdesk ticketing system, telephone, email, or in person.
• Maintain high user satisfaction by approaching requests in a positive, helpful, and constructive manner.
• Foster strong relationships between the IT Service Desk and the rest of the company.
• Set up, configure, and build PCs, Macs, and mobile devices.
• Deliver IT support both remotely and on-site.
• Collaborate in a dynamic, innovative environment to provide exceptional support.

Skills

Interest in computing

Strong desire to learn

Job description

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Overview

Job title: Service Desk Support Analyst, Havas Shared Services. We provide comprehensive IT support to over 2000 users across the UK and Ireland, ensuring the smooth operation of all Havas agencies. The Platformer will be part of a dynamic IT team, contributing to the success and efficiency of operations.

On the Platform Programme

• A dedicated Buddy
• Introductions and breakfasts with Senior Leaders
• Pastoral support
• Free breakfast in the office
• Wellbeing and mental health support
• Yulife wellbeing app
• Employee assistance programme

• Training and development sessions
• Communication
• Productivity
• Goal setting and objectives
• Career development
• Diversity, equity & inclusion
• Networking
• CV & LinkedIn
• Industry insight sessions
• Group project

Responsibilities

• Efficiently handle all incoming help requests through the helpdesk ticketing system, telephone, email, or in person.
• Maintain high user satisfaction by approaching requests in a positive, helpful, and constructive manner.
• Foster strong relationships between the IT Service Desk and the rest of the company.
• Set up, configure, and build PCs, Macs, and mobile devices.
• Deliver IT support both remotely and on-site.
• Collaborate in a dynamic, innovative environment where your skills are valued to provide exceptional support across the UK.

Qualifications / Skills

• An interest in computing and a strong desire to learn is essential.

Location, Type & Seniority

• Office-based role at 3 Pancras Square, London N1C 4AG
• Senioriry level: Internship
• Employment type: Full-time
• Job function: Other
• Industries: Advertising Services

Benefits & Development

• Access to resources and expertise for success in the role
• Continuous learning and professional development opportunities

Equal Opportunity

As an equal opportunity employer, we are committed to a diverse workforce and a barrier-free recruitment process. If you require any reasonable adjustments made to the recruitment process, please let us know.

This role is a 100% office-based.

Accessibility

Office Location: 3 Pancras Square, London N1C 4AG

Job postings: London, England, United Kingdom

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