Service Desk Analyst - 1st/2nd Line IT Support

James Fisher and Sons plc; Knutsford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading engineering services company in the UK is seeking a Service Desk Analyst to provide first point of contact for IT issues. The successful candidate will resolve requests, troubleshoot problems, and ensure high-quality customer service. Ideally, you will have a strong technical foundation with experience in service desk roles and a passion for solving customer issues. Apply now to join a dynamic team.

Qualifications

• Good technical foundation in a first/second line service desk role.
• Ability to troubleshoot, diagnose, and resolve IT-related issues.
• Experience with Incident Management and SLAs.

Responsibilities

• Act as the first point of contact for IT issues and queries.
• Provide 1st Line Support, resolving most IT requests at first contact.
• Log and manage incidents accurately and efficiently.

Skills

Troubleshooting skills

Customer service skills

Problem-solving skills

Attention to detail

Tools

Service desk software

Job description

A leading engineering services company in the UK is seeking a Service Desk Analyst to provide first point of contact for IT issues. The successful candidate will resolve requests, troubleshoot problems, and ensure high-quality customer service. Ideally, you will have a strong technical foundation with experience in service desk roles and a passion for solving customer issues. Apply now to join a dynamic team.