Service Contract Coordinator (Fixed Term Contract)

Avispl; Farnborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital enablement solutions provider in Farnborough is seeking a Talent Acquisition/Recruitment Consultant. You will handle service contract pricing, monitor renewals, and liaise with account managers. The ideal candidate will have strong communication skills, experience in service contracts, and proficiency in Microsoft Office. This role is full-time and part of a dynamic team focused on enhancing client relationships.

Benefits

Private Healthcare with Vitality

Access to Employee Assistance and Wellbeing Support

Discounted Gym memberships

Increased holiday with service

Access to online learning resources

Qualifications

• Ability to work independently and meet deadlines.
• Self-starter with excellent attention to detail.
• Minimum 2–3 years’ experience in a service contract support role preferred.

Responsibilities

• Calculate new service contract pricing and prepare proposals.
• Track renewals of existing maintenance support contracts.
• Monitor emails for support contract compliance.
• Liaise with Account Managers on quotes issued.

Skills

Ownership of tasks

Microsoft Office proficiency

Excellent communication skills

Time management skills

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Talent Acquisition / Recruitment Consultant with 10+ years' international recruitment experience (UK, EMEA and APAC)

AVI‑SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award‑winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

What you’ll do

In this maternity cover role, you will be joining a great team and contributing to a wide array of projects. Primarily, you will be responsible for acting as the point of contact for tracking, monitoring, and processing post‑sale service contracts. This role is expected to run until April 2027.

Day‑to‑day responsibilities

• Calculate new service contract pricing and prepare client‑facing proposal documents.
• Track and quote renewals of existing maintenance support contracts and provide client‑facing proposal documents.
• Update and maintain various tracking reports and corresponding client folders with relevant information.
• Monitor emails for new installation project requests or support uplift pricing requests, where required.
• Monitor emails for service support contract compliance.
• Liaise with Account Managers to follow up on quotes issued.
• Track and report on quote status.
• Liaise with the Global Helpdesk team and Service Managers regarding service contract‑related pricing and queries.
• Work closely with a global team of service contract coordinators, where required, to support global service contract management.

What we’re looking for

Must‑Haves

• Ability to take ownership of tasks and see them through to completion.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Self‑starter capable of working independently and meeting deadlines.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to balance multiple tasks with changing priorities.
• Strong time management skills with excellent attention to detail.

Nice‑to‑Haves

• Minimum of a high school diploma or equivalent.
• Minimum 2–3 years’ experience in a similar service contract support role (preferred).
• Experience utilising company intranet systems and CRM platforms; Salesforce experience is a plus.

Physical requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment.

Why work for AVI‑SPL

As we have already mentioned, AVI‑SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize our ability. Along with this we also offer:

• Private Healthcare with Vitality
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI‑SPL a better business.

AVI‑SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.

Job details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Administrative and Consulting
• Industries: IT Services and IT Consulting and Business Consulting and Services