Service Advisor

DAF Trucks UK; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading commercial vehicle dealer in Portsmouth is seeking a motivated Service Advisor to join their busy aftersales team. The role involves customer interactions, vehicle logistics, and invoicing. Ideal candidates will have strong communication skills, organizational abilities, and experience in the motor industry, especially with dealer management systems. The position offers various employee benefits including discounts, a pension scheme, and opportunities for career development.

Benefits

Employee Assistance programme

Mental Health First Aiders

Free flu jabs

Free eye tests

Employee discounts

30 days holiday

Free mortgage advice

Pension scheme

Salary sacrifice options

Staff events

Free parking

Cycle-to-work scheme

Career development paths

Quarterly Star Awards

Qualifications

• Experience in customer service, preferably in the motor industry.
• Ability to work as part of a small team.
• Organized with good attention to detail.

Responsibilities

• Receive service bookings via telephone and email.
• Arrange vehicle collections and deliveries.
• Perform customer pre-calls and post-service follow-up calls.
• Manage invoicing for cash and account customers.
• Use supplier platforms to book and update workshop jobs.
• Liaise with workshop control and technicians.

Skills

Customer service and communication skills

Teamwork

Organizational skills

Attention to detail

Tools

Keyloop dealer management systems

Job description

Adams Morey Portsmouth is looking for a motivated and customer-focused Service Advisor to join our busy aftersales team.

This is a key customer-facing role, ideal for someone who enjoys working with people, is organised, and thrives in a fast-paced motor trade environment.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Working Hours

• Monday to Friday, 8.00am – 5.00pm (40 hours per week, 1 hour unpaid lunch break).
• Some flexibility will be required at times.

Salary

Dependent on experience (will be discussed at interview stage).

Key Responsibilities

• Receiving service bookings via telephone and email.
• Arranging vehicle collections and deliveries.
• Carrying out customer pre‑calls and post‑service follow‑up calls.
• Invoicing both cash and account customers.
• Using supplier platforms to book and update workshop jobs.
• Liaising closely with workshop control and technicians to ensure smooth workflow.
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Ideal Qualifications & Experience

• Strong customer service and communication skills.
• Able to work effectively as part of a small, close‑knit team.
• Well organised with good attention to detail.
• Motor industry experience would be advantageous, as would previous experience using Keyloop dealer management systems – full training will be provided for theokrat candidate.

Benefits

• Employee Assistance programme
• Mental Health First Aiders within the business
• Free flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display‑screen users
• Employee discounts on yanu products and services, including holidays, days out and supermarket shops
• 30 days holiday including bank holidays, rising by 1 day every 5 years capped at 33
• Free independent mortgage advice service
• Pension scheme
• Salary sacrifice (if eligible)
• Staff events
• Free parking
• Cycle‑to‑work scheme
• Career development pathways and training
• Quarterly Star Awards

Who We Are

Adams Morey is a part of the Greenhous Group, one of the leading independent commercial enterprises in the UK, with 21 sites across the country.

Adams Morey itself was launched in 1973 and has built an extensive customer base in the truck and van marketplace along the South Coast. With its headquarters in Southampton, we are the main DAF truck dealers in the area, offering sales, parts and servicing.

Address Claybank Road,
Portsmouth,
Portsmouth,
PO3 5NN