Service Advisor

Elkriverhd; Rochester; On-site; GBP 45,000 - 77,000; Full time

Job summary

A fast-growing automotive dealership in Rochester is seeking Service Advisors to assist customers through the auto repair process. Candidates should have experience in the automotive service field and strong customer service skills. This role offers a performance-based income model along with benefits such as medical insurance and ongoing training. Join a dynamic team dedicated to customer satisfaction and employee success.

Benefits

401(k) plan

Medical and dental insurance

Paid time off

Ongoing training

Employee discounts

Performance bonuses

Qualifications

• Experience as an Automotive Service Advisor is preferred.
• Excellent customer service and communication skills required.
• Must be dependable, energetic, and able to multi-task.

Responsibilities

• Guide customers through the auto repair and maintenance process.
• Answer service-related customer phone calls and advise on options.
• Follow up with service customers on unsold jobs.

Skills

Automotive Service Knowledge

Customer Service Skills

Communication Skills

Education

High school diploma or equivalent

Tools

Xtime platform

Job description

Rochester Toyotais one of the fastest growing Toyota dealers in New England and a great place to have a rewarding career! Our High-Volume Service Department is seeking Service Advisors to guide customers through the auto repair and maintenance process, answer service-related customer phone calls, advise customers on service options and costs, and more. Knowledge of Xtime platform is preferred. We appreciate our employees and invest in their success! Apply now for this great opportunity!

Job Description

Guide customers through the auto repair and maintenance process, answer service-related customer phone calls, advise customers on options and costs, offer additional services and special promotions, and schedule service appointments.

• At ROCHESTER TOYOTA WE OFFER:
• $100,000 Performance Based Income!
• Salary + Commission and Performance Bonus!
• 401(k) plan
• Medical and dental insurance
• Paid time off
• Ongoing training
• Uniforms
• Employee discounts on vehicles, service and more!

Responsibilities

• Guide customers through the auto repair and maintenance process, answer service-related customer phone calls, advise customers on options and costs, offer additional services and special promotions, and schedule service appointments
• Greet customers, answer questions, follow vehicle status from service bay entry through completion of work, ensure customer's satisfaction, and more
• Follow up with service customers on unsold jobs
• Achieve and maintain Toyota Service Advisor certification
• Maintain high CSI scores

Requirements

• Automotive Service Advisor experience and knowledge of Xtime platform is preferred
• Able to sell additional services, excellent customer service and communication skills
• A positive attitude and professional appearance
• Good work ethic and computer skills
• Dependable, pleasant, energetic, conscientious, and able to multi-task in a fast-paced environment.
• Valid driver's license and good driving record
• High school diploma or equivalent
• Must pass pre-employment background check, MVR, and drug screen