Service Admin Forfar Service & Support

HGVTraders LTD.; Portsmouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A commercial vehicle group based in Portsmouth is seeking a Service Admin to handle customer enquiries and manage vehicle bookings. The ideal candidate should have experience in a workshop service desk and possess good technical knowledge of commercial vehicles. Responsibilities include booking vehicles, explaining repair processes, and handling customer calls. Wonderful company benefits include 30 days of holiday, a pension scheme, and flexible working hours. Eligibility to work in the UK is required.

Benefits

30 days holidays per annum

Enhanced Company Pension

Flexible working hours

Qualifications

• Previous experience within a car or commercial vehicle workshop service desk is required.
• Flexible approach to working hours is preferred.
• A good level of technical knowledge and experience in mechanical repair is essential.

Responsibilities

• Dealing with customer enquiries via phone or in person.
• Booking in vehicles for service and repairs.
• Explaining the repair process to customers.
• Obtaining order numbers when required.
• Handling calls and general enquiries.

Skills

Technical knowledge of commercial vehicles

Ability to organise own workload

Good communication skills

Proficiency in PC skills

Current full driving licence

Tools

1link

Data Management System CDK/Keyloop

Job description

Service Admin

Our customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.

As a result of additional workload and introduction of a new franchise, we are currently recruiting for experienced Service Administrators to be based at our head office at Muiryfaulds in Forfar.

THE ROLE

The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given.

Responsibilities

• Dealing with customer enquiries either in person or via the telephone.
• Booking in vehicles to the workshop and mobile service vans.
• Explaining the repair process as required.
• Obtaining order numbers from customers/lease companies when required.
• 1link usage (previous experience preferred but not required)
• Selling additional products and services when required.
• Call Handling and dealing with general enquiries.

KEY SKILLS

• A good level of technical knowledge, ability and experience in the mechanical repair of commercial vehicles.
• Ability to organise own workload, work on own initiative and to strict deadlines.
• Flexible approach to working hours.
• Awareness and understanding of health and safety requirements.
• A current full driving Licence.
• PC skills and proficiency are preferable.
• Successful applicants will enjoy excellent working conditions as well as a competitive remuneration package.

COMPANY BENEFITS

• 30 days holidays per annum, plus an extra holiday on your birthday (after a years’ service)
• Enhanced Company Pension
• Flexible working hours (subject to availability)

To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.

Additional Benefits

• Company Pension

About the Company

AM Phillip Trucktech are a family business who have been trading for almost 70 years and are Scotland's leading commercial vehicle specialists.

We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.

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