Senior Relationship Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global financial leader is seeking a Senior Relationship Manager to drive client engagement and product expertise within their Investor Relations team. This hybrid role in London involves managing relationships and supporting clients with the ingage CRM platform. Ideal candidates will have a strong background in Investor Relations and be adept at navigating complex stakeholder environments. Competitive flexibility and health rewards await in a supportive workplace that values inclusivity and professional growth.

Benefits

Flexible work options

Health and wellbeing rewards

Employee share purchase scheme

Recognition awards

Qualifications

• Experience in Investor Relations with a proven track record.
• Strong understanding of client-focused environments.
• Ability to build strong, trusted relationships.

Responsibilities

• Build trusted relationships across Investor Relations teams.
• Lead training and provide proactive client support.
• Collaborate on setup and ensure compliance with standards.

Skills

Relationship Management

Client Engagement

Technical Implementation

Product Expertise

Tools

IR Software Platforms

CRM Technology

Job description

Responsibilities include client engagement, product expertise, technical implementation, and commercial growth

Qualifications involve experience in Investor Relations and managing IR software platforms

Flexible work and wellbeing rewards offered

Senior Relationship Manager

Location: London (Hybrid)
In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Computershare’s Issuer Services (CIS) division provides administrative support to corporate clients and their shareholders. Within CIS, our Investor Engagement business brings together Georgeson, CMi2i, and ingage Investor Relations (IR) — combining expertise in proxy advisory, investor intelligence, and IR CRM technology.

This role sits within our Investor Relations team, which helps corporate issuers access critical investor data and insights via the ingage CRM platform. You’ll be part of the client management function, driving new subscriptions — from first‑time deployments to competitive switches — and building long‑term client relationships that maximize platform value.

A role you willWe’re looking for a dynamic Relationship Manager who’s passionate about building strong client relationships and delivering smart solutions within financial services. This role will support issuers getting the most out of our ingage IR platform — a powerful subscription‑based CRM suite designed specifically for Investor Relations professionals.

This role is perfect for someone who thrives in a client‑facing environment and enjoys helping users unlock value from technology. You’ll manage new and existing accounts, support day‑to‑day platform usage, and showcase the benefits of our feature‑rich tools. Your goal? Happy clients who renew, grow, and advocate for the platform.

We’re seeking someone with a proven track record of service delivery in the Investor Relations (IR) market. You’ll have a good understanding of the challenges and demands of the IR function, and the credibility to engage with senior IR professionals and decision‑makers. Experience managing IR software platforms will set you apart from the competition, along with the ability to navigate complex stakeholder environments with confidence and insight.

Key responsibilities:

• Client Engagement & Relationship Management Build trusted relationships across IR teams and C‑suite; deliver demos, onboard users, and drive adoption of the ingage platform.
• Product Expertise & Support Become a platform expert to lead training, pitch new features, and provide proactive and reactive client support.
• Technical Implementation Collaborate with client IT teams on setup, data migration, and ensure compliance with ISO 27001 and 27701 standards.
• Commercial Growth Cross‑sell Investor Engagement solutions, support new business efforts, and identify opportunities to expand client usage and value.
• Market Awareness & Collaboration Stay current on tech and industry trends; represent the business at IR events and share insights across internal teams.
• Flexibility & Responsiveness Travel as needed and respond to time‑sensitive client needs, including occasional out‑of‑hours support.

What will you bring to the role?

We’re looking for someone who thrives in a client‑focused environment, with the ability to build strong, trusted relationships and a positive, solution‑driven mindset. You’ll be tech‑savvy, highly organised, and detail‑oriented — able to juggle multiple priorities, meet tight deadlines, and maintain exceptional quality standards. A natural team player, you’ll bring flexibility, responsiveness, and a willingness to learn, while actively sharing knowledge and best practices to support collective success.

Rewards designed for you
Flexible workto help you find the best balance between work and lifestyle.
Health and wellbeingrewards that can be tailored to support you and your family.
Invest in our businessby setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewardsranging from recognition awards and team get‑togethers to helping you invest in your future.
And more.Ours is a welcoming and close‑knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!