Senior Passenger Operations & Safety Lead

Edinburgh Airport Limited; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major international airport in Scotland seeks a Passenger Operations & Safety Manager to enhance passenger experiences and ensure operational safety. This pivotal role includes managing day-to-day passenger operations, leading incident response, and engaging with various stakeholders. Ideal candidates will possess a degree in a related field and have extensive experience in airport operations. Join a dynamic team committed to passenger satisfaction and operational excellence.

Benefits

Pension scheme with up to 7% employer contributions

256 hours holiday increasing with service

Annual discretionary bonus

Private healthcare after 1 year

Free car parking on site

Qualifications

• Ability to filter information and see the bigger picture.
• Minimum of 3 years' experience in airport operations.
• Clean driving licence valid for the UK.

Responsibilities

• Oversee passenger journey across the terminal.
• Manage Airport Service Agent teams on a daily basis.
• Lead incident management and emergency response.

Skills

Inter-personal and communication skills

Self-organisation skills

Teamwork

Problem-solving

Customer service

Education

Degree-level qualification in Hospitality, Travel and Tourism

Job description

A major international airport in Scotland seeks a Passenger Operations & Safety Manager to enhance passenger experiences and ensure operational safety. This pivotal role includes managing day-to-day passenger operations, leading incident response, and engaging with various stakeholders. Ideal candidates will possess a degree in a related field and have extensive experience in airport operations. Join a dynamic team committed to passenger satisfaction and operational excellence.