Senior Motor Claims Leader - Personal Lines

Aviva plc; Norwich; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance company is seeking a Head of Personal Lines Motor Claims to lead their claims team and enhance customer experiences. This role requires a strategic leader with proven claims management experience and the ability to inspire large teams. The ideal candidate will excel in operational improvements and stakeholder engagement, driving transformation within the organization while ensuring top-notch claims processes.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience in leading high-performing teams.
• Understanding of claims strategy and indemnity management.
• Strong strategic thinking ability.

Responsibilities

• Oversee end-to-end motor customer journeys.
• Deliver outstanding claims experiences for customers.
• Lead operational delivery and drive transformation.

Skills

Proven experience in senior claims leadership

Deep knowledge of motor claims processes

Excellent stakeholder management skills

Track record of operational improvements

Ability to lead large teams through change

Job description

A leading insurance company is seeking a Head of Personal Lines Motor Claims to lead their claims team and enhance customer experiences. This role requires a strategic leader with proven claims management experience and the ability to inspire large teams. The ideal candidate will excel in operational improvements and stakeholder engagement, driving transformation within the organization while ensuring top-notch claims processes.