Senior Customer Account Portfolio Manager

Institute of Project Management; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications firm in London is seeking a skilled client relationship manager. The ideal candidate will drive sales and manage key relationships at the C-suite level, ensuring client satisfaction and success. Responsibilities include overseeing account management and P&L, while collaborating with cross-functional teams. With a commitment to diversity and inclusion, this firm offers various benefits, including a private pension scheme and generous annual leave policies.

Benefits

Private pension scheme

Annual leave: 28 days + bank holidays

Charity days: 5 days/year

Family and friends discount

Qualifications

• Experience managing client relations at C-suite level.
• Ability to manage and inspire cross-functional teams.
• Consulting experience is ideal but not essential.

Responsibilities

• Manage client relationships and understand their business priorities.
• Drive sales and handle account P&L.
• Lead efforts to expand existing client engagements.

Skills

Client Relationship Management

Account Management

Sales Leadership

Leadership

Cross-functional team management

Job description

• Location London, England, United Kingdom

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Responsibilities

• Client Relationship Management
  • Understand the client’s business, priorities, and leadership agenda
  • Build long-standing relationships with clients
• Account Management
  • Manages a P&L view at contract level
  • Support the CAL in the overall account agenda and priorities
• Sales Leadership and Excellence
  • Drive sales and revenue
  • Help originate deals or competitive RFP responses

About You

Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry. Building trusted client relationships. Managed a portfolio of work across multiple customers previously. Shown ability to grow and expand existing engagements within client environment. Demonstrated ability to bring together disparate teams to drive client success. Leadership skills with the ability to manage and inspire cross-functional teams. Consulting experience ideal, but not essential.

Key Measures:

• Account P&L (Account Management)
• Gross Margin (based on Account, Offering)
• Customer Satisfaction
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
• Vodafone family and friends discount

About Company

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to our guidance .

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