Enable job alerts via email!

Senior Collections Analyst

Virgin Money UK PLC

Newcastle upon Tyne

On-site

GBP 39,000 - 49,000

Full time

30+ days ago

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Job summary

A major financial institution is seeking a Collections & Recoveries MI Analyst in Newcastle upon Tyne. The position requires an individual with a strong analytical mindset and experience coding in SAS, SQL, Python, or R. You will drive data-led decisions to enhance performance and produce high-quality management information (MI). Benefits include 25 days holiday, private medical insurance, and a competitive pension, among others.

Benefits

25 days holiday plus option to buy more

Private medical insurance

Competitive pension

Annual performance-related bonus

Training and development opportunities

Flexible benefits scheme

Life assurance

Up to 2 days paid volunteering

Qualifications

Proven experience coding with large datasets.
Experience producing high-quality MI that improves performance outcomes.
Self-starter with a proactive approach to investigations.
Ability to present data clearly.
Experience managing stakeholder relationships.
Strong Excel skills for robust reporting.
Experience with Power BI for visualising insights.

Responsibilities

Build scalable routines for data ingestion.
Deliver insightful MI commentary on performance.
Interpret results to identify key trends.
Act as the first point of contact for data queries.
Convert large datasets into clear insights.
Prioritise customer needs in decision making.

Skills

Coding in SAS, Oracle, SQL, Python or R

Producing high quality MI and Insight

Strong analytical mindset

Excellent numerical skills

Confidently working with stakeholders

Strong Microsoft Excel skills

Experience using data visualisation tools like Power BI

Get AI-powered advice on this job and more exclusive features.

Virgin Money provided pay range

This range is provided by Virgin Money. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Business Unit: Customer Operations

Salary range: £39,200 - £49,000 per annum DOE + benefits

Our Team

Our Collections and Recoveries business continues to support customers who are going through difficult times. We need more talented individuals to help us transform our business. We’re looking for an enthusiastic and passionate Collections & Recoveries MI Analysts to join our team and focus on driving data‑led decisions to be at the heart of everything we do.

What you’ll be doing

Ability to build scalable and repeatable routines to ingest data from a number of sources in different formats.
Deliver purposeful and insightful MI and supporting commentary on performance within Risk Operations.
Interpret these results, identifying, understanding and highlighting any key trends.
Become an expert in the data you use, becoming the first point of contact for any business queries.
Convert large datasets into clear insights.
Put customers at the heart of all decision making.

We need you to have

Proven experience coding in SAS, Oracle, SQL, Python or R, with a track record of working with large and complex datasets.
Demonstrated experience producing high quality MI and Insight that supports operational teams and improves performance outcomes.
A strong analytical mindset, with evidence of being a self‑starter who can independently investigate issues and deliver actionable insight.
Excellent numerical skills, with the ability to present data clearly and translate findings into meaningful and practical conclusions.
Experience of working confidently with stakeholders at all levels across a business.
Strong Microsoft Excel skills, including the ability to build robust models, report and analysis.
Experience using data visualisation tools such as Power BI to create clear and engaging insight.

Red Hot Rewards

25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
Private medical insurance.
A highly competitive pension to help you build a strong foundation for retirement.
Access to an annual performance‑related bonus.
Training and development to help you progress your career.
A great selection of additional benefits through our flexible benefits scheme.
Life assurance to provide peace of mind for you and your loved ones.
Up to 2 days of paid volunteering a year.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

About Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full‑service mutual bank serving millions of retail and business customers and all driven by our purpose: Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer‑obsessed, and fun‑filled career journey.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com.

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre‑employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.

Seniority level