Senior Account Manager – FTC

Imagination; Greater London; Hybrid; GBP 35,000 - 50,000; Part time

Job summary

A creative agency in London is seeking a part-time Senior Account Manager to provide outstanding client service and manage various projects. The ideal candidate will have solid experience in delivering projects within events and exhibitions, strong interpersonal skills, and a hands-on approach to project management. This role supports client retention, drives new opportunities, and includes leadership responsibilities. With a focus on financial management, the candidate will ensure budgets are adhered to and maximize project ROI.

Benefits

Private Medical Insurance

In-Office Gym

Life Insurance

25 days annual leave

Discretionary Annual Bonus

Enhanced pension contributions

Qualifications

• Solid experience delivering projects in events or brand experience.
• Strong interpersonal, presentation, and relationship-building skills.
• Proactive in managing projects with a hands-on approach.
• Experience managing mid to large scale budgets.

Responsibilities

• Provide excellent client servicing to retain and drive new business.
• Write compelling project briefs and maintain project schedules.
• Manage financial aspects of projects and maximize ROI.
• Mentor and develop junior team members.

Skills

Project management

Interpersonal skills

Problem-solving

Budget management

Leadership

Negotiation

Job description

Fixed Term – Part Time Client Services / Project

As a Senior Account Manager you will provide excellence in client servicing to both new and established clients to retain business and drive new opportunities. You will support the team in the development and delivery of projects including proposals, project delivery, budgets, schedules and client comms.

Please note that this is a part-time role 3 days a week.

Key Responsibilities

Project Management

• Write effective and compelling project briefs and brief internal teams
• Developing timelines, project proposals and running projects
• Create concise and well presented proposals
• Ensuring schedules are adhered to and project documentation is complete
• Maintain a close management of all aspects of your projects and escalates issues as needed
• Work with team to plan wider resources effectively
• Demonstrate understanding of services and be able to sell these effectively
• Demonstrate successful onsite management and delivery ensuring projects reflect briefs and meet objectives
• Support pitches working collaboratively with other disciplines and partners to create brave and inspiring agency proposals underpinned by a rigorous delivery plan, budget and schedule
• Liaise with our in-house legal team and the client as needed
• Work with internal HSSE Lead to ensure that all aspects of the production of the core events meet HSSE standards and guidelines
• Adhere to Imagination and ISO processes
• Ensure that all projects over £50K fees are issued with an Imagination Client Survey
• Should be able to travel internationally a number of times a year for extended periods of time

Financial / Commercial Management

• Demonstrate financial responsibility through effective proposal costing, budget development and timely reconciliation
• Hone commercial skills such as revenue maximisation and cost management
• Asses project spend to maximise value and ROI for clients

Market Knowledge

• Understanding clients, competitors, market, suppliers, products and strategy

Leadership & Mentoring

• Delegate to, manage and oversee team
• Mentor and develop junior team members

Skills, Knowledge & Expertise

• Solid experience delivering projects within events, exhibitions or brand experience within an agency environment
• Good interpersonal, presentation, relationship building and negotiation skills
• You take a hands‑on, proactive approach to managing projects, anticipating needs and challenges.
• You are skilled at identifying potential issues before they arise and can develop contingency plans to address them.
• You are adept at building and maintaining strong working relationships with internal teams and external vendors, ensuring smooth collaboration
• Experience and ability to manage mid to large scale budgets
• People management experience
• Capable of devising and implementing revenue‑generating ideas.

What we can offer you:

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.
• Private Medical Insurance (including discounted gym options)
• Discounted Healthcare Cash Plan
• Help at hand EAP
• In-Office Gym (London office only)
• Life Insurance 4 x salary
• Dedicated DE&I Board
• 25 days annual leave
• Birthday day off and gift
• Discretionary Annual Bonus
• Generous Family Leave policies with New Parent Coaching & Support
• Various learning & development platforms for e-learning
• Enhanced pension contribution
• Income Protection (Employee)
• Subsidised Electric Car Scheme
• Home technology tax free loan
• Hybrid Working (3 office days)
• Company socials
• Pet friendly office
• Lunch & Learns
• Wellness webinars
• Educational webinars
• Subsidised Cafe (London office only)

WHAT MAKES US, US

We spark the imaginationChanging the way people think, feel and act

We design experiences that create memories, change behaviours and shape cultures

We specialise in consultancy, brand destinations, live events, content and investor communications

Imagination believes that diversity, equity and inclusion are more than just words, and more than a legal framework or a moral obligation – they are guiding principles that, when acted upon, make us stronger, more innovative and more creative as an organisation.

We commit to not only significantly increasing our efforts to effect change today, but also to ensure that our efforts will be sustained for the long-term.

To support us on this journey we have appointed a Diversity, Equity and Inclusion Board to help shape our plans to bring about positive change, to help us learn and keep us all moving forward together.

We believe the responsibility for a diverse, equitable and inclusive workplace ultimately rests with all of us.

We believe that all employees should feel a sense of belonging at Imagination – regardless of their race, religion or belief, gender identity, age, sexual orientation, disability or background.

We believe racism has no place within our workplace or our work culture and we reject all forms of hatred, prejudice, intolerance and discrimination.

We believe that Black Lives Matter and it is our expectation that all employees become actively committed to making unbiased choices and are anti-racist in everything they do. Our Imagination community must share and live these beliefs, as diversity makes us stronger.

Our priority is humanity and our efforts towards a more diverse, more equitable and more inclusive workplace are never done.

Application

If you are not a perfect fit for the description above, please feel free to make a case for why you’re the right person for the job.

Send us a cover letter and state why you think we should consider you.

Talent comes in all forms and we want to encourage applications from as many different backgrounds as possible.

We love nothing more than creative, unique and distinct value-driven experiences that push the envelope and connect with our audiences.