Scheme Liaison Officer

GreenSquareAccord; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused housing organization is seeking a Scheme Liaison Officer in Oxford to deliver high-quality housing management services for older people. This role involves coordinating multiple services, addressing complex tenancy issues, and ensuring compliance with Health & Safety standards. Ideal candidates will have strong communication skills and a commitment to customer satisfaction. Benefits include flexible working hours, annual holiday entitlement, and professional development opportunities.

Benefits

25 days annual holiday entitlement

Trust-based flexible working

Volunteer leave

Health cash plan

Qualifications

• Experience in housing management or related field.
• Ability to handle complex tenancy issues effectively.
• Able to coordinate and provide support for health and wellbeing needs.

Responsibilities

• Deliver housing management service focusing on older people.
• Coordinate services and address tenancy issues.
• Work with partner agencies to support customer independence.

Skills

Customer satisfaction focus

Excellent communication

Coordination

Understanding of Health & Safety

Job description

Contract type: Permanent

Working hours: 37 hours per week

About the role

• Working independently and as part of a team to proactively deliver a high‑quality housing management service within older people’s accommodation, focusing on customer satisfaction and value for money.
• Cover multiple sites.
• Lead and coordinate on complex tenancy issues such as property condition and low‑level ASB cases, providing a first point of contact for customers and other GreenSquareAccord services.
• Coordinate the management of buildings and grounds, ensuring service standards are maintained and setting standards alongside residents and management.
• Work with partner agencies to help customers sustain independence and reduce isolation.
• Provide information or signpost new and existing customers to enable them to manage and sustain their tenancy.
• Support GreenSquareAccord’s aim of valuing customers by meeting housing and related needs.
• Ensure all aspects of Health & Safety checks are compliant.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

• The Scheme Liaison Officer is a key role within the Age Designated Services structure. This post is customer facing and responsible for tenancy and day‑to‑day scheme management primarily.
• The role is linked directly to other services in GreenSquareAccord, such as property services (repairs), asset management, gas safety, health and safety, tenancy enforcement etc. Excellent communication and coordination are required as these services often rely on the Scheme Liaison Officer to flag service‑related issues.
• The Scheme Liaison Officer will also oversee any health, wellbeing and safeguarding needs arising for customers to ensure they can receive advice, guidance and signposting. Provision of direct support is carried out by partner agencies.
• The direct report for this role is the Age Designation Service Locality Manager / Scheme Liaison Team Leader. While the role is scheme based, Scheme Liaison Officers will from time to time be required to support service delivery across the operational areas of GreenSquareAccord.

About us

We are GSA, providing affordable homes and services that create a foundation for people in our communities to thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it’s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis by providing affordable homes for those who need them most.

Often a home is all someone needs, but when customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything.
• We are one team.
• We are supportive and caring.
• We are business‑minded for social purpose.
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement.
• Trust‑based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year.
• Buying and selling of annual leave.
• Opt‑in health cash plan with cover on eye test and glasses, Dental, therapy and much more.

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer, therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the ‘essential eligibility criteria’ for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes, please let us know.

Closing date for applications

04-01-2026