Salesforce Administrator

Dogs Trust Company Limited; Greater London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

An animal welfare charity in London is looking for a skilled Salesforce Administrator to improve and maintain its systems that support over 1,200 users. This fixed-term role involves managing user support, enhancing automation processes, ensuring data quality, and suggesting system improvements. Candidates should have solid Salesforce Administration experience and certification, and possess strong problem-solving skills. The environment promotes collaboration, flexibility, and a commitment to impactful technology.

Benefits

Flexible working hours

Friendly and collaborative environment

Opportunities for professional growth

Qualifications

• Experience in Salesforce Administration within a multi-team organization.
• Hands-on experience building, debugging and fixing Flows.
• Confident managing profiles, permission sets, and SSO-aware access.

Responsibilities

• Handle day-to-day Salesforce incidents and user support.
• Maintain and improve Flows and automation.
• Support data quality and reporting.

Skills

Salesforce Administration

Hands-on experience with Flows

GDPR knowledge

Reporting and data quality

User support and configuration

Education

Salesforce Administration certification

Tools

ITSM tools

Jira

Job description

Salesforce Administrator

Application Deadline: 31 December 2025

Department: IT

Employment Type: Fixed Term - Full Time

Location: London

Compensation: Circa £40,000 per year + Benefits

Description

Love getting stuck into systems and making things better?

At Dogs Trust, we’re looking for a hands‑on Salesforce Administrator to support a vast and growing platform of 1,200+ users, keep things running smoothly, and deliver small but impactful improvements every day; with real opportunities to specialise in areas like Marketing, Operations or Finance and grow your career.

What does this role do?

• Handle day‑to‑day Salesforce incidents, requests and user support via the ITSM tool, fixing issues and making small configuration changes.
• Maintain and improve Flows and automation, including troubleshooting errors, simplifying complex processes, and testing changes in sandbox.
• Support data quality and reporting, including basic reports, imports/exports, and identifying repeat data issues.
• Follow governance, security and release processes to ensure access, changes and data are controlled, auditable and compliant.
• Proactively suggest improvements, support BAU optimisation, and develop expertise in a specialist area such as Finance, Marketing or Operations.

This is a fixed term role until 30th June 2027. Interviews are provisionally scheduled for this role for the 12th and 19th of January 2026.

Could this be you?

You’ll have solid experience in Salesforce Administration within a multi‑team organisation, ideally supported by an Administration certification, with hands‑on experience building, debugging and fixing Flows alongside core configuration. You’ll be confident managing profiles, permission sets and SSO‑aware access, able to build reports and dashboards when needed, and have a sound understanding of GDPR in a CRM context. You’ll also communicate clearly through ITSM/Jira updates and share a strong commitment to the aims and objectives of Dogs Trust.

A little about us:

You’ll be part of a skilled and supportive IT team that values curiosity, creativity, and collaboration. We work across a variety of exciting initiatives; from developing digital platforms that help dog owners to enhancing volunteer and data systems that expand our impact. Our culture is friendly, flexible, and purpose‑driven, with most of your time spent working from home and regular, focused collaboration days in our London office. It’s an environment where people share ideas, learn from each other, and take pride in building technology that truly makes a difference.