Sales Support Representative — Polish Market (Fixed-Term Contract)

Philips Magyarország; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health technology company is seeking a Sales Support Representative for the Polish market. The role involves supporting the sales team, responding to customer inquiries, and maintaining accurate records. Ideal candidates will have a Bachelor's degree, 2 years of experience in sales support, and proficiency in Polish and English. A commitment to collaboration and customer satisfaction is essential. The role requires in-office presence at least three days a week.

Qualifications

• 2 years of experience within Sales Support / Customer service / Back Office environment.
• Advanced or near-native proficiency in Polish and fluent in English.
• Knowledge of German is considered an asset.

Responsibilities

• Supports the sales team with accurate product information.
• Responds to customer inquiries and provides troubleshooting support.
• Maintains customer records and sales reports in CRM.

Skills

Problem-solving skills

Critical thinking

Customer centricity

Excellent communication skills

Attention to detail

Intercultural awareness

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

SAP

Salesforce

Job description

Job Title

Sales Support Representative — Polish Market (Fixed-Term Contract)

Job Description

Your role:

• Supports the sales team by delivering accurate product information and presentations to clients, clearly communicating technical specifications and benefits.
• Works diligently under supervision and within established processes, ensuring compliance with operational policies and consistent, high-quality output.
• Responds promptly to customer inquiries, providing detailed support on product features, usage, and troubleshooting to ensure high customer satisfaction.
• Develops and applies foundational professional concepts, building knowledge of relevant principles and practices to support continuous learning.
• Uses analytical skills to resolve routine requests efficiently, following defined procedures to achieve effective outcomes.
• Builds strong internal relationships, actively exchanging information with colleagues, supervisors, and project leaders to foster collaboration and team success.
• Maintains accurate and up-to-date customer records, sales reports, and documentation in the CRM system to support reporting and analysis.
• Provides technical expertise during client meetings and demonstrations, ensuring customer questions and concerns are addressed effectively.
• Assists in executing sales strategies and initiatives, working closely with the sales team to achieve business targets and expand market presence.
• Identifies opportunities to enhance sales support processes, contributing to greater efficiency and continuous improvement within the sales organization.

You're the right fit if:

• Bachelor’s degree with preference of 2 years of experience within Sales Support / Customer service / Back Office environment.
• Dedicated personality who loves to work within a fast‑paced & dynamical environment.
• Ability to deal and engage with demanding stakeholders.
• Problem‑solving and critical thinking skills, attention to detail.
• Languages: advanced or near‑native proficiency in Polish and fluent in English. Knowledge of German is considered an asset.
• Customer centric and excellent communication and collaboration skills as well as high intercultural awareness.
• Knowledge of computer applications (i.e.: Microsoft Word, Excel, SAP, Salesforce…).

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture of impact with care here.