SaaS Customer Success Partner - Retail & Hospitality

Pmc; Abingdon; On-site; GBP 45,000 - 65,000; Full time

Job summary

A technology leader in Abingdon is seeking an experienced Customer Success Manager to enhance customer satisfaction, adoption, and retention for a SaaS-based platform. The ideal candidate will have a strong background in Customer Success or Account Management, alongside technical prowess in retail technology and SaaS platforms. This role offers an opportunity to significantly impact the customer journey and product success.

Qualifications

• Proven experience in Customer Success, Account Management, or related SaaS roles.
• Strong technical understanding of POS systems, retail tech, and SaaS/iPaaS platforms.
• Excellent communication, relationship-building, and problem-solving skills.
• Data-driven mindset with strong organisational and multitasking abilities.
• Confident engaging both technical and non-technical stakeholders.

Responsibilities

• Develop and own customer success model, working with various teams.
• Guide new customers through onboarding and training.
• Build strong client relationships through regular engagement.
• Monitor platform usage and drive product optimisation.
• Act as the voice of the customer influencing priorities.
• Support issue resolution and retention strategies.
• Identify growth opportunities and relay leads.

Skills

Customer Success

Account Management

POS systems

retail tech

SaaS/iPaaS platforms

communication

problem-solving

Job description

A technology leader in Abingdon is seeking an experienced Customer Success Manager to enhance customer satisfaction, adoption, and retention for a SaaS-based platform. The ideal candidate will have a strong background in Customer Success or Account Management, alongside technical prowess in retail technology and SaaS platforms. This role offers an opportunity to significantly impact the customer journey and product success.