Returns & Business Improvement Executive

Flair Rugs; Glossop; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A retail company in England seeks a Returns & Business Improvement Executive on a fixed-term contract. This graduate role involves leading improvements in the customer returns process by analyzing data and collaborating with various stakeholders. Candidates should possess a relevant degree and strong analytical, communication, and problem-solving skills. The position follows a hybrid working model, with initial office presence required, allowing flexibility for the future.

Qualifications

• Degree in business, operations, supply chain or related field.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Lead improvement in the customer returns process.
• Analyze data and work across multiple departments.
• Collaborate with customers and suppliers on improvements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Education

Relevant degree (business, operations, supply chain)

Job description

Returns & Business Improvement Executive at Flair Rugs

Graduate Opportunity – Returns & Business Improvement Executive | 1 Year Fixed Term Contract | 37.5 Hours

At Flair, we know that customer returns are more than just a process – they’re an opportunity. Returns impact everything from customer experience to finance, operations, and sustainability. Right now, this is a costly, inefficient, and often overlooked area of our business. That’s why we’re looking for a graduate with drive, curiosity, and fresh thinking to take ownership and lead improvement.

If you are passionate about solving problems, enjoy working with people across all levels of a business, and want to make a real difference, this role could be for you!

You will be responsible for leading improvement in our customer returns process. This will involve analysing data, working with colleagues from the shop floor to finance, collaborating with customers and suppliers, and driving projects that deliver better outcomes for our business and the environment.

We’re looking for someone with:

• A relevant degree (business, operations, supply chain, or related discipline).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• A desire to make an impact across the entire business, from day-to-day processes to strategic projects.

This is an exciting opportunity to own a vital area of our business, develop your skills across multiple functions, and play a key role in building a better, more efficient, and more sustainable Flair.

Hybrid Working: While you’re finding your feet at Flair, you will spend most of your days in the office where we work the core hours of 09:30 – 15:30 Monday – Friday with flexible start/finish times according to your schedule and location needs. In the first 6‑8 weeks you’d be required to work at least 4 days a week in the office/3 thereafter.