Retail Service Managers- Leeds

Chiltern Railways; Leeds; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading transport service provider is looking for a Retail Service Manager based in Leeds. You will be the face of the service onboard trains, ensuring a warm welcome and high-quality service for customers. Ideal candidates are personable, customer-driven, and flexible with hours. The position offers a competitive starting salary, extensive training, and opportunities for career growth within the company, along with various benefits including holiday allowance and free travel on certain rail services.

Benefits

Holiday allowance of 30 days, rising to 35 days

Defined benefit pension

Free travel on Arriva Rail services

75% off travel on other UK rail companies

Discounted European rail travel after one year

Qualifications

• Must live within 1 hour's commute of Leeds.
• Able to travel at unsocial hours reliably.
• Authentic and energetic personality.

Responsibilities

• Provide high-quality at-seat catering service.
• Deliver a warm welcome to customers.
• Ensure passengers travel in comfort and style.

Skills

Excellent people skills

Customer service driven

Strong work ethic

Team player

Flexible

Well-presented

Job description

Retail Service Managers- Leeds page is loaded## Retail Service Managers- Leedslocations: Leedstime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (13 days left to apply)job requisition id: JR031499**Retail Service Manager – Leeds** *Join the Journey.***Retail Service Managers** to join our dynamic team based in **Leeds throughout 2026**.**What you’ll be doing**As a **Retail Service Manager**, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers.From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.* **Starting salary**: **£26,888**, rising to **£34,061** after successful training (based on a 38-hour week)* **Permanent, full-time position** with great career prospects* **Comprehensive training** and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).* Opportunities to grow within a national transport brand.**What We are Looking For**We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:* **Excellent people skills** – confident, approachable, and great at connecting with customers.* **Customer service driven** – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.* **Strong work ethic** – reliable, consistent, and committed to high standards.* **Team player** – work seamlessly with onboard crew and local colleagues.* **Flexible** – able to work early mornings, evenings, weekends, and bank holidays.* **Well-presented** – professional appearance that reflects our brand.* **Personality** – we want authentic, energetic individuals, not robots!**Location Requirement*** You must live within **1 hour’s commute of Leeds** and be able to travel at unsocial hours reliably.At CrossCountry, we’re committed to building a **diverse and inclusive workforce** where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.In return our benefits include:* Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.* Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.* Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)* 75% off travel on other UK rail companies* Discounted European rail travel after one year.**Application Deadline: 31st December 2025.**Please note, successful applicants will be required to attend a medical and have a DBS check.Join us and be part of something bigger – making journeys better, one customer at a time.Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.