Retail Security Specialist – Deterrence, Safety & Service

OCS Group; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A facilities management company in Birmingham is seeking a Retail Security Officer to ensure a safe shopping environment. The role requires a valid SIA license, exceptional observational skills, and the ability to handle challenging situations calmly. As a visible presence in the store, you'll deter theft and provide excellent customer service. This position involves conducting patrols, monitoring CCTV, and responding to incidents. Flexibility for varied shifts is necessary, with an emphasis on professionalism and compliance with safety protocols.

Qualifications

• Valid SIA License is required for the role.
• Strong observational skills to identify suspicious behavior.
• Ability to handle difficult situations calmly.

Responsibilities

• Act as a visible security presence deter theft.
• Conduct regular patrols of the store premises.
• Monitor CCTV and respond to suspicious activities.
• Respond to alarms and incidents promptly.
• Provide customer service and assistance.

Skills

Strong observational skills

Excellent verbal communication

Calm under pressure

Customer service orientation

Education

Valid SIA License – Door Supervisor or Security Guarding

Job description

A facilities management company in Birmingham is seeking a Retail Security Officer to ensure a safe shopping environment. The role requires a valid SIA license, exceptional observational skills, and the ability to handle challenging situations calmly. As a visible presence in the store, you'll deter theft and provide excellent customer service. This position involves conducting patrols, monitoring CCTV, and responding to incidents. Flexibility for varied shifts is necessary, with an emphasis on professionalism and compliance with safety protocols.