Retail Security & Loss Prevention Pro

B&M Retail Limited; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK retailer is currently seeking a Retail Security Officer to join their Trentvale team. This full-time role involves ensuring the safety of colleagues and customers while meeting loss prevention objectives. Responsibilities include monitoring CCTV, adhering to health and safety guidelines, and conducting investigations into stock loss. The ideal candidate will possess strong customer service skills, effective communication, and integrity. Benefits include store discounts and opportunities for progression within the company.

Benefits

Store discounts

Additional retail discounts through colleague portal

Qualifications

• Good customer service skills, able to challenge politely but firmly.
• Patience and ability to follow instructions while staying calm under pressure.
• Balanced sense of judgment, strong work ethics, honesty, and integrity.
• Effective and clear communication skills, both verbal and written.

Responsibilities

• Observe and report any incidents in store.
• Monitor CCTV footage per company policies.
• Adhere to and enforce Health & Safety guidelines.
• Conduct internal investigations into stock loss, fraud, and theft.

Skills

Customer service skills

Effective communication

Patience

Strong work ethics

Job description

A leading UK retailer is currently seeking a Retail Security Officer to join their Trentvale team. This full-time role involves ensuring the safety of colleagues and customers while meeting loss prevention objectives. Responsibilities include monitoring CCTV, adhering to health and safety guidelines, and conducting investigations into stock loss. The ideal candidate will possess strong customer service skills, effective communication, and integrity. Benefits include store discounts and opportunities for progression within the company.