Retail Operations Manager

Oandcc; United Kingdom; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading outdoor retail group in Kemble is seeking a Retail Operations Manager to oversee trading campaigns and manage retail workload. The ideal candidate will have a strong background in retail operations, excellent leadership abilities, and skills in problem-solving and data analysis. This role offers a base salary up to £45,000 with additional bonuses and a comprehensive benefits package.

Benefits

Base salary up to £45,000

Up to £3,750 bonus

Employee discount of 40–60%

Company pension

Private medical cover

Access to Perkbox

Qualifications

• Strong background in retail operations, central ops experience preferred.
• Proven leadership of teams and experience in developing people.
• Excellent communication and influencing skills.

Responsibilities

• Lead delivery of trading moments, seasonal campaigns, and retail projects.
• Manage workloads to free up store managers’ customer time.
• Serve as the central point of liaison between retail operations and stores.

Skills

Retail operations expertise

Leadership skills

Communication skills

Problem solving

Data analysis

Job description

Cotswold Outdoor, Runners Need and Snow + Rock together form one of the UK’s leading outdoor retail groups. We’re passionate about delivering high quality products, inspiring outdoor experiences, and putting sustainability at the heart of what we do.

Location: Kemble (3 days in office, 2 remote)

Employment Type: Full Time, Permanent

Retail Operations Manager

We are seeking an experienced Retail Operations Manager to be the operational backbone for our retail estate. You will lead the execution of trading campaigns, manage retail workload, drive cost efficiency, oversee central support and supplier relationships, and act as the bridge between central teams and the stores.

Key Responsibilities

• Lead delivery of trading moments, seasonal campaigns, and retail projects
• Manage workloads, process burdens, and administrative tasks to free up store managers’ customer time
• Serve as the central point of liaison between retail operations, stores, suppliers, and other business forums
• Monitor and manage budgets, cost control, and supplier contracts
• Identify and implement service improvements, cost efficiencies, and process enhancements
• Ensure consistency and compliance in health & safety across stores
• Use data and metrics to identify opportunities, track performance, and drive improvement
• Communicate, influence, and build relationships across multiple teams

*Please note* This is not suitable for someone with just Store Management experience.

Who You Are

• Strong background in retail operations (central ops experience is a plus)
• Proven leadership of teams and experience in developing people
• Excellent communication and influencing skills
• Highly organised, detail-oriented, and effective at problem solving
• Comfortable working with data, metrics, and retail systems
• Collaborative, resilient, and able to thrive in a dynamic environment

What We Offer

• Base salary up to £45,000 + up to £3,750 bonus
• Employee discount of 40–60% across our product range
• Company pension, life assurance, private medical, critical illness cover
• Access to Perkbox (employee benefits platform)

Do get in touch today to find out more!