Retail Operations Manager

ISC group; Repton CP; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading educational institution is seeking a Retail Operations Manager to oversee the daily management of retail outlets, ensuring excellent customer service and effective team leadership. The role involves coordination with various stakeholders and acting as a point of contact for customer inquiries. Candidates must be ready to work across both Repton Senior and Repton Prep sites. A competitive salary and benefits package is offered, including a robust pension scheme and access to a sports centre for the family.

Benefits

Employee Pension Scheme

Sports Centre Membership (family)

Qualifications

• Experience in leading retail teams and delivering a customer-focused experience.
• Ability to coordinate with multiple stakeholders and communicate effectively.

Responsibilities

• Lead the retail teams at various outlets including coffee shops.
• Coordinate communication of resources required for service delivery.
• Act as the initial contact point for customer groups using the facilities.

Job description

Location: Repton School

Responsible to: Head of Catering

Hours of work: 45 hours per week, 5 days out of 7.

Salary:Up to £35,000 per annum

Benefits: Employee Pension Scheme, Sports Centre Membership (family)

You will be required to work with the Head of Catering & Head of Enterprise on the delivery and running of the retail outlets across Repton School including coffee shops and the School shop. You will be expected to lead the retail teams, to ensure all locations have great people focused on delivering an excellent customer experience.

The role will involve co-ordinating with all stakeholders to ensure clear communication of resources required to deliver the services dependent upon the demands of the business and the service level agreement. You will need to act as an initial point of contact for all customer groups using the facilities within your control.

Whilst focusing predominantly on the Senior School, this role is through School and covering both sites (Repton Senior and Repton Prep) as necessary, as well as other Repton Enterprise duties.

For a detailed description of duties and benefits please view the Retail Operations Manager Job Description.

Please submit your application online by 20th of February 2026.

Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via [e-mail].