School Retail Ops Lead – Elevate Customer Experience

ISC group; Repton CP; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading educational institution is seeking a Retail Operations Manager to oversee the daily management of retail outlets, ensuring excellent customer service and effective team leadership. The role involves coordination with various stakeholders and acting as a point of contact for customer inquiries. Candidates must be ready to work across both Repton Senior and Repton Prep sites. A competitive salary and benefits package is offered, including a robust pension scheme and access to a sports centre for the family.

Benefits

Employee Pension Scheme

Sports Centre Membership (family)

Qualifications

• Experience in leading retail teams and delivering a customer-focused experience.
• Ability to coordinate with multiple stakeholders and communicate effectively.

Responsibilities

• Lead the retail teams at various outlets including coffee shops.
• Coordinate communication of resources required for service delivery.
• Act as the initial contact point for customer groups using the facilities.

Job description

A leading educational institution is seeking a Retail Operations Manager to oversee the daily management of retail outlets, ensuring excellent customer service and effective team leadership. The role involves coordination with various stakeholders and acting as a point of contact for customer inquiries. Candidates must be ready to work across both Repton Senior and Repton Prep sites. A competitive salary and benefits package is offered, including a robust pension scheme and access to a sports centre for the family.