Retail Online Hub Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Midsomer Norton; On-site; GBP 28,000; Part time

Job summary

A leading charity organization in Midsomer Norton is seeking a Retail Online Hub Manager to lead an online team and maximize ecommerce performance. Candidates should have strong experience managing eBay or similar platforms and a background in voluntary sector retail. The role offers competitive benefits and is a fixed-term contract through March 2027, with responsibilities including team leadership and financial accountability.

Benefits

Health benefits

26 days annual leave plus bank holidays

Salary Finance for financial wellbeing

Qualifications

• Proven experience in ecommerce environments.
• Full, valid UK driving license and access to a vehicle.
• Experience managing or leading a team.

Responsibilities

• Lead and manage an online team to maximize performance.
• Ensure delivery of online income and budget management.
• Act as a brand ambassador for Cats Protection.

Skills

Managing eBay or comparable online operations

Line managing a team

Understanding of charity retail

Providing positive experience for team

Job description

Job Location

Midsomer Norton, Somerset, United Kingdom

Location: Midsomer Norton, Somerset, United Kingdom

Job Type: Temporary

Highlighted points for this job

Location: Midsomer Norton, not a home working role

Salary: Up to £27,466.16 per annum

Fixed term contract until 31st March 2027

Responsibilities include managing an online team and supporting Cats Protection

Previous experience managing eBay or similar online operations required

Team: Retail

Location: Midsomer Norton (please note, this is not a home working role)

Work pattern: 35 hours per week, rota is across Monday – Saturday

Salary: Up to £27,466.16 per annum

Contract: Fixed term until 31st March 2027

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Retail Online Hub Manager

• To lead, manage, coach, and develop an online team of employees and volunteers to be the best they can be, maximise our online performance through the safe day-to-day operational management of online activities.
• Take ownership for delivery of the online income, expenditure and operating profit budgets and other key measures of performance.
• To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for online operations and related people management.

About the Retail team

• We currently operate 80 shops across the country and an online trading operation for new and donated goods
• Retail and trading play a key role in growing income and introducing new audiences to Cats Protection.

What we’re looking for in our Retail Online Hub Manager

• Experience of managing eBay or other comparable online operations
• Demonstrable learning and experience from functioning in a relevant ecommerce environment
• Previous experience of line managing a team and building a culture of achieving collective goals
• Ability to provide a positive experience for shop team colleagues through effective engagement and management
• A good understanding of the challenges of working in the voluntary sector and specifically charity retail
• Full, valid UK driving license and access to a vehicle

What we can offer you

• range of health benefits
• 26days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

Interested? Here’s how to apply

Application closing date: Wednesday 21st January 2026

Virtual interview date: Thursday 29th Jan 2026

Final stage in person interview: 5th / 6th February 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include

• Anonymised application form
• Virtual interview
• In person meet up at Midsomer Norton (further details will be provided prior)

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.