Retail Customer Service Associate — Sports & Promotions

Betfred Group; Workington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bookmaker is looking for an Assistant Sales Manager in Workington. In this role, you will enhance customer experiences through excellent service at our retail outlets. Responsibilities include handling bets and queries, supporting promotional events, and maintaining a welcoming environment. Applicants should be 18+, eager to learn, and available for varied hours including weekends. Enjoy benefits like bonuses, pension contributions, and mental health support in a dynamic workplace that values diversity.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Recognition schemes

Mental health support

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to all customer queries quickly.
• Engage customers with expert product knowledge.
• Support key promotional events throughout the sporting calendar.

Skills

Outstanding customer service skills

Ability to engage customers

Passion for sports, betting and gaming

Eagerness to learn and develop

Job description

A leading bookmaker is looking for an Assistant Sales Manager in Workington. In this role, you will enhance customer experiences through excellent service at our retail outlets. Responsibilities include handling bets and queries, supporting promotional events, and maintaining a welcoming environment. Applicants should be 18+, eager to learn, and available for varied hours including weekends. Enjoy benefits like bonuses, pension contributions, and mental health support in a dynamic workplace that values diversity.