Retail Customer Experience Associate (Betting Shop)

Betfred Group; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent betting organization in Wolverhampton is seeking an Assistant Sales Manager to enhance customer experiences. The role involves processing bets, addressing customer queries, and engaging with product knowledge. Successful candidates will need outstanding customer service skills and must be able to work during evenings and weekends. Offering a structured training program and various employee perks, this position supports a commitment to responsible gambling and community engagement.

Benefits

Bonuses and incentives

Monthly pension contributions

Mental health support

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Passion for sports, betting, and gaming is beneficial but not essential.

Responsibilities

• Processing customers’ bets in a timely manner.
• Attending to all customer queries quickly.
• Engaging customers with expert knowledge.

Skills

Outstanding customer service skills

Ability to engage all customers

Eagerness to learn and develop

Job description

A prominent betting organization in Wolverhampton is seeking an Assistant Sales Manager to enhance customer experiences. The role involves processing bets, addressing customer queries, and engaging with product knowledge. Successful candidates will need outstanding customer service skills and must be able to work during evenings and weekends. Offering a structured training program and various employee perks, this position supports a commitment to responsible gambling and community engagement.