Retail Boutique Assistant Manager

Strathberry Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail brand seeks a Boutique Assistant Manager in London. This full-time position requires overseeing daily operations, ensuring high-quality customer service, and driving sales while managing a team. Ideal candidates should have a passion for retail and strong interpersonal skills. The role offers a dynamic work environment in a premium boutique setting with opportunities for professional growth.

Benefits

31 days annual leave

Commission

Employee Assistance Programme

Staff allocation of products

Qualifications

• Passionate about retail and committed to delivering high-quality customer service.
• Proactive in driving sales and supporting team goals.
• Customer-focused with excellent interpersonal skills.

Responsibilities

• Oversee daily operations and deliver exceptional customer service.
• Assist in staff management and uphold overall boutique aesthetic.
• Support the Boutique Manager in monitoring store sales and performance targets.

Skills

Customer service

Sales driving

Analytical thinking

Team collaboration

Tools

Retail management software

Job description

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Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.

The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.

THE ROLE

We are seeking a Boutique Assistant Manager to support the Boutique Manager in overseeing daily operations, delivering exceptional customer service, driving sales, assisting with staff management, and upholding the overall aesthetic and functionality of the boutique.

You will hold a key role within our fast-growing business, where you will act as an ambassador for the brand, managing the daily operations of the store and ensuring all customers receive the best experience.

Please note: This is a full-time, permanent position based in London. Working 5 shifts a week on a rotating shift pattern, equating to 40 hours over a 7-day week. Candidate must be fully flexible to include evenings and weekends.

To apply please submit your CV outlining your relevant skills and experience and interest in this position by Friday 29th August 2025. Please note that CVs submitted without a portfolio will not be considered.

KEY RESPONSIBILITIES

• Represent and embody Strathberry’s core values across all interactions and customer touchpoints.
• Act as a secondary point of contact for retail-related queries in-store, providing a supportive and knowledgeable presence.
• Maintain an active floor presence alongside the Boutique Manager, setting the example for customer service and professionalism.
• Support the Boutique Manager in monitoring store sales, KPIs, and performance targets weekly, identifying underperforming areas and implementing adjustments in collaboration with the team.
• Attend weekly and monthly retail meetings with the Boutique Manager to contribute insights on market trends, competitor activity, and performance updates.
• Assist the Boutique Manager in developing a high-performing team, promoting a culture of development, excellence, and information sharing.
• Participate in performance development reviews, probationary assessments, and goal setting for team members, supporting professional growth aligned with individual and company objectives.
• Help manage rotas to ensure optimised staffing, support adherence to the staffing budget, and coordinate schedules in collaboration with the Retail Operations Manager.
• Record and approve team absences, managing cover as required, and escalate issues to the Boutique Manager as needed.
• Assist in recruitment processes, including CV screening and interviews, in collaboration with HR and the Boutique Manager.

Relationship Management

• Foster relationships with internal and external stakeholders, understanding the needs and priorities of both the business and its partners.
• Collaborate with departments such as wholesale, marketing, and finance as needed, providing support for events, press days, and other promotional activities.
• Build local relationships with tour guides, hotels, and other entities to increase store traffic and brand exposure.

Inventory Management

• Support end-of-year inventory audits, ensuring accuracy and compliance, and collaborate with the Boutique Manager and finance on any discrepancies.
• Help with stock management, providing feedback to the merchandising team to improve stock allocations and range planning.
• Uphold visual standards, ensuring displays are maintained to a high standard and drive customer engagement.

Marketing & Brand Management

• Actively contribute to monthly retail meetings, sharing insights on local market activity and store strategy to inform the brand’s marketing efforts.
• Propose and assist with the execution of local events, coordinating with internal and external teams to ensure a successful outcome, and communicate post-event feedback for continuous improvement.

Operations & P&L

• Assist in managing store expenses, including payroll, supplies, and other operational costs, maintaining efficiency and budget alignment.
• Work with the Boutique Manager to optimise retail operations, identify areas for process improvement, and communicate ideas to the Retail Operations Manager.
• Uphold company policies, including cash handling, banking procedures, and store administration.
• Lead by example, promoting a culture of innovation, information sharing, and continuous improvement.
• Stay current on industry trends and best practices relevant to retail, contributing new ideas to enhance customer experience and operational efficiency.

WHAT WE OFFER

• 31 days annual leave, plus 1 fixed bank holiday
• Never work on your birthday! Additional day holiday on your birthday
• Commission
• Employee Assistance Programme
• Staff allocation of Strathberry products

ABOUT YOU

To be a star candidate for this position, you must be able to demonstrate the following skills and experience:

• Passionate about retail and committed to delivering high-quality customer service.
• Proactive in driving sales and supporting team goals, with an enthusiasm for retail management.
• Customer-focused, with excellent interpersonal skills and the ability to build rapport.
• Goal-oriented, with strong analytical skills to support growth and identify areas for improvement.
• Able to prioritize tasks effectively and assist in managing multiple responsibilities, maintaining organisation and attention to detail.
• A team player who fosters a positive and collaborative work environment, working well with colleagues at all levels.
• Proficient in retail management software and systems, with a willingness to learn new technologies as required.

INTERESTED?

To apply please submit your CV outlining your relevant skills and experience and interest in this position by Friday 29th August 2025. Please note that CVs submitted without a portfolio will not be considered.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Luxury Goods and Jewelry

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