Retail Assistant Manager: Lead Team & Customer Experience

The Boots Company PLC; Tees Valley; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company in Tees Valley is seeking an Assistant Manager for Boots Opticians. In this role, you will guide and motivate a team to deliver exceptional customer experiences. You’ll be involved in store operations and clinical tasks such as patient pre-screening and dispensing. Ideal candidates will have customer-facing experience, and a desire to learn, along with team leadership skills. The company offers various employee benefits including bonuses, discounts, and career development opportunities.

Benefits

Discretionary Quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced leave pay for new parents

Flexible benefits scheme

Access to counseling support

Qualifications

• Experience working in a customer-facing role.
• Led or coached a team in a previous position.

Responsibilities

• Lead and inspire the team to deliver excellent customer service.
• Manage patient pre-screening, dispensing, accuracy checks.
• Complete management tasks such as performance management.

Skills

Customer service experience

Team leadership or coaching

Desire to learn

Job description

A leading retail company in Tees Valley is seeking an Assistant Manager for Boots Opticians. In this role, you will guide and motivate a team to deliver exceptional customer experiences. You’ll be involved in store operations and clinical tasks such as patient pre-screening and dispensing. Ideal candidates will have customer-facing experience, and a desire to learn, along with team leadership skills. The company offers various employee benefits including bonuses, discounts, and career development opportunities.