Retail Assistant Manager: Lead Team & Customer Experience

The Boots Company PLC; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail healthcare provider is seeking an Assistant Manager to inspire and lead a team at their Opticians. Responsibilities include enhancing customer service and managing clinical operations. Ideal candidates should have experience in a customer-facing role and demonstrate leadership qualities. The role offers opportunities for professional development and various employee benefits including a discretionary bonus and flexible working schemes.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced parental leave pay

Flexible benefits scheme

Access to counseling support

Qualifications

• Experience working in a customer-facing role.
• Ability to lead or coach a team.

Responsibilities

• Lead and inspire your team to deliver an exemplary customer journey.
• Manage team performance and create rotas.
• Assist in clinical activities including patient pre‑screening and dispensing.

Skills

Customer service experience

Desire to learn

Team leadership or coaching experience

Job description

A leading retail healthcare provider is seeking an Assistant Manager to inspire and lead a team at their Opticians. Responsibilities include enhancing customer service and managing clinical operations. Ideal candidates should have experience in a customer-facing role and demonstrate leadership qualities. The role offers opportunities for professional development and various employee benefits including a discretionary bonus and flexible working schemes.