Resident Services Associate

Dandara Group; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK developer in Aberdeen is seeking a passionate customer service professional to join their Resident Services Team. The role involves supporting day-to-day operations at an award-winning Build to Rent development, providing top-notch service to residents and visitors. Qualifications include proficiency in Microsoft Office and knowledge of health and safety standards. The position offers competitive salary and various benefits, including holiday options and a matched pension scheme.

Benefits

Competitive salary

33 days holiday + option to buy 5 more

Up to 5% matched pension scheme

Employee Assistance Programme

24-hour Digital Doctor access

Health Assured Wisdom App

Discounts platform with retailers

Qualifications

• Proficiency in Microsoft Word, Excel, and Outlook is essential.
• Strong understanding of on-site health and safety requirements.
• Excellent attention to detail and communication skills.

Responsibilities

• Deliver first-class customer service to residents and visitors.
• Handle enquiries and support viewings, move-ins, and check-outs.
• Log and follow up on maintenance issues and contractor access.

Skills

Customer service

Organization

Communication

Microsoft Word

Microsoft Excel

Health and safety knowledge

Education

ARLA, TPI, or COSHH qualifications

Job description

Step into a Career with Impact at Dandara Living!

If you’re ready to take your career to the next level, Dandara Living offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.

About The Role

Based at The Point in Aberdeen, this full-time role is ideal for someone passionate about customer service and creating a welcoming, community-driven environment. You’ll be part of the Resident Services Team, supporting the Senior Resident Services Associate in managing day-to-day operations across our award‑winning Build to Rent development.

From greeting residents and assisting with move‑ins to maintaining exceptional standards throughout the building, this role puts you at the heart of a vibrant, modern living community where no two days are the same.

Working Pattern

An average of 37.5 hours across 7 days per week (rota to be discussed at interview)

What You Will Do

• Deliver first‑class customer service to residents and visitors
• Handle enquiries and support with viewings, move‑ins, and check‑outs
• Maintain accurate records for inventories, inspections, and meter readings
• Log and follow up on maintenance issues and contractor access
• Manage keys, parking, and security to ensure smooth daily operations
• Support resident events and community engagement activities
• Keep communal areas and available apartments presented to the highest standards
• Collaborate with marketing to prepare videos and photography when required
• Uphold health, safety, and security standards at all times

What You Will Have

• Proficiency in Microsoft Word, Excel, Outlook, and booking systems
• Strong understanding of on‑site health and safety requirements
• Excellent organisation, attention to detail, and communication skills
• A proactive, positive, and professional approach
• ARLA, TPI, or COSHH qualifications (desirable – training can be provided)

What We Will Offer You

Dandara is a market‑leading developer in the living sector, delivering Build‑to‑Rent, Single Family Housing, and Purpose‑Built Student Accommodation. Today, Dandara Living is one of the UK’s leading designers, developers, and operators of large‑scale Build‑to‑Rent properties, with a proven track record in creating award‑winning, landmark residential developments.

With unparalleled market knowledge and technical expertise, our in‑house experience spans land acquisition, design, development, procurement, site delivery, and property and asset management.

Our Benefits Include

• Competitive salary (discussed at interview)
• 33 days holiday (pro rata) + the option to buy 5 more
• Up to 5% matched pension scheme
• 3x salary life assurance (option to increase to x4)
• Employee Assistance Programme (EAP)
• 24‑hour Digital Doctor access
• Health Assured Wisdom App
• Competitive parental leave
• Discounts platform with hundreds of retailers, restaurants, and gyms

Important Note

No agency applications will be considered for this role. Any CVs received will be treated as a free gift.