Resident Service Manager

UniLodge Australia Pty; Preston; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading residential management company is seeking a Resident Service Manager for its Preston community. This role involves leading resident engagement, ensuring service excellence, and overseeing property operations. Ideal candidates will possess strong leadership skills, exceptional customer service abilities, and relevant property management experience. Join us to create a vibrant community and shape resident experiences in this dynamic environment.

Qualifications

• Property experience in residential, commercial, or retail property.
• Experience in leading and managing teams.
• Familiarity with rental processes and legislation.

Responsibilities

• Lead resident community engagement and events.
• Oversee day-to-day operations and resident satisfaction.
• Manage the Move-In and Move-Out processes.

Skills

Leadership

Customer service

Communication

Organisational skills

Problem-solving

Attention to detail

Education

Class 1 or Class 2 Licence to conduct Real Estate business in VIC

Assistant Agent Certificate

Job description

Set the standard in premium living at Essence Communities Preston and lead with impact, vision & JOY as our Resident Service Manager.

08th December, 2025

Join the next generation of rental living. Help shape a community, not just a building.

Are you ready to take the next step in your property career and be part of Australia’s rapidly growing Build to Rent (BTR) movement? If you’re passionate about creating exceptional resident experiences, driving leasing performance, and contributing to a vibrant, community‑focused environment, this could be the perfect opportunity for you.

What is Build-to-Rent (BTR)?

Build to Rent is reshaping Australia’s rental landscape by offering residents long‑term security, flexible leasing, and professionally managed homes within a single‑ownership model. Residents enjoy a premium rental experience—streamlined leasing, on‑site service teams, high‑quality amenities, and a genuine sense of belonging.

Who Are We?

AtWeAreLiving,we’reon a mission to reshape the Build‑to‑Rent experience in Australia, placing generosity and care at the heart of everything we do. Guided by our vision to be the most resident‑centric BTR offering in the country, we build long, meaningful relationships, deliver excellence in every detail, and embrace fresh thinking that makes a positive impact. We create homes where residents can rent with ease and live with joy.

The Opportunity:

Join us as we open our new Preston community in Melbourne’s North. As Resident Service Manager, you will lead and inspire, ensure the highest standards of resident experience across the property, and oversee daily operations. You will play a key role in driving performance, operational excellence, and resident satisfaction, while championing community engagement and innovative initiatives that strengthen the WeAreLiving brand. This role is ideal for someone with strong leadership skills, operational experience, and a passion for delivering premium customer service in a property or community environment.

Your Impact

As Resident Service Manager, you will:

• Champion the Resident Community Engagement Plan, delivering a vibrant events schedule that maximises resident experience, satisfaction, and retention.
• Drive ancillary income by developing and implementing programs aligned with property demographics and resident needs (e.g., dog walking, in‑room services, car detailing), ensuring income meets or exceeds budget targets.
• Collaborate with the Marketing Manager to deliver the annual marketing plan, supporting budgeted occupancy and brand positioning, as well as implement strategies and gather testimonials for marketing purposes.
• Oversee front‑of‑house and community operations, ensuring residents, prospective residents, and visitors receive outstanding service and support.
• Manage Move‑In and Move‑Out processes, including inductions, entry and exit condition reports, documentation, handovers, and arrears management to ensure resident accounts are accurate and up to date.
• Supervise property management activities, including issuing resident‑related notices, conducting inspections, and coordinating with maintenance, security, cleaners, and other third‑party contractors.
• Ensure compliance with all legislation, company policies, privacy requirements, and workplace health & safety procedures.
• Maintain and enhance the property App, maximising resident engagement, satisfaction, and ancillary income opportunities.
• Foster a friendly, supportive, and inclusive community environment, cultivating relationships with residents and local suppliers to enhance events and services.

About the Property: WeAreLiving – Preston

Located just 10km from the Melbourne CBD and positioned on Time Out’s Best High Street in the World, We Are Living Preston is a design‑led, amenity‑rich BTR community. This 16‑storey mixed‑use development includes 292 residences, three retail spaces, and seven office suites, supported by:

• A resident lounge
• Fully equipped gym
• Co‑working areas with bookable meeting rooms
• Private rooftop dining spaces
• Communal terrace and pet play zone
• Purpose‑built for modern renting, it delivers convenience, comfort, and connection in equal measure.

About You

You are a confident, approachable, and experienced leader with a strong background in property management or customer‑facing roles. You have the skills to manage a team, oversee operations, and drive exceptional resident experiences.

You will bring:

• Property experience within residential, commercial, or retail property (or strong transferable experience)
• Leadership and team management experience
• Excellent customer service skills and a people‑first approach
• Strong communication, organisational, and problem‑solving abilities
• Attention to detail and operational focus
• Familiarity with rental processes and legislation (or willingness to learn)
• Class 1 or Class 2 Licence to conduct Real Estate business in VIC preferred, Assistant Agent Certificate at a minimum
• Unrestricted Australian working rights
• Current National Police Check
• A positive mindset that inspires your team and residents

Has Preston piqued your interest?

If you’re ready to be part of something exciting and help, bring WeAreLiving Preston to life, we’d love to hear from you. This is your chance to influence a community, shape resident experience, and play a defining role in the next era of rental living.

To start your journey, apply now with your resume and cover letter and tell us about all the amazing qualities you can bring to WeAreLiving Preston. Apply For Job