Resident Liaison Officer (Planned & Regeneration)

Mysisel; Basildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property services company in Basildon is seeking a Resident Liaison Officer to serve as the primary contact between residents and the project stakeholders. The ideal candidate will have project administration experience and be customer-focused. This full-time role offers extensive benefits including a company car, flexible working, and professional development opportunities. The position requires travelling around the Basildon area, and a clean UK driving licence is necessary.

Benefits

Company Car / Allowance

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Private Health Insurance

Life Assurance & Accident Cover

Learning & Development Opportunities

Cycle to Work

Volunteering (2 days paid)

Wellbeing Support

Qualifications

• Experience as a Resident Liaison Officer or similar role.
• Live within reasonable distance of Basildon.
• Clean full UK driving licence for a minimum of 12 months.

Responsibilities

• Serve as the primary contact between residents and project stakeholders.
• Address resident concerns and needs.
• Provide administrative support to the project team.

Skills

Project administration experience

Customer service skills

Communication skills

Education

Level 3 in Customer Service or equivalent

Tools

EasyBOP

SHDF

Job description

Resident Liaison Officer (Planned & Regeneration)

Full time, contract until the end of June 2026. You will be travelling in and around the Basildon area.

About the Role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. You will foster positive relationships with residents, address their concerns, and ensure that their needs are met. Working to deliver the best quality service, you will provide first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. Advantageous to have experience within a social housing environment. Experience of EasyBOP and SHDF and a Level 3 in Customer Service or equivalent is desirable but not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months. We ask you are also willing to travel between sites if and when required.

Benefits

• Company Car / Allowance
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS is proud to support the resettlement of armed forces personnel.

Seniority level

Entry level

Employment type

Full-time

Job function

Other, Information Technology, and Management