Researcher

Barbour ABI group; Ellesmere Port; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading information and technology firm in Ellesmere Port is seeking a Researcher to provide data insights on current construction projects. This permanent role includes thorough training and offers a hybrid work environment. Ideal candidates will have experience in customer-facing roles with strong organizational skills. The position also offers great benefits including a day off for your birthday, generous holiday, and a collaborative culture.

Benefits

25 to 30 days holiday

Day off for your birthday

Pension and Life Assurance

Professional development and training

Regular social events

Qualifications

• Minimum of 2 years’ experience in an inbound or outbound calling role is desirable.
• Proficiency in MS Office tools including Word, PowerPoint, and Excel.
• Experience of using CRM systems.

Responsibilities

• Research current construction projects using various sources.
• Interact directly with clients through internal CRM systems.
• Manage own workload to ensure timely delivery of project information.
• Achieve KPI measures related to project volume and quality data.
• Build relationships with construction industry contacts.

Skills

Active listener

Excellent organisational skills

Time-management skills

Ability to achieve KPI's

Strong work ethic

Tools

MS Office (Word, PowerPoint, Excel)

CRM systems

Job description

Join to apply for the Researcher role at Barbour ABI

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Researcher on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.

Join Barbour ABI and get the best of both worlds

Working at Barbour ABI will provide you with exciting challenges and autonomy within a dynamic, nimble SME, backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries.

About the Role

As a “Researcher” you will be researching current construction projects to a detailed level using the telephone, internet, and other communication sources to generate valuable data insights for our clients. You will receive full training from our in‑house Research Training Manager, including 1:1 training, group workshops, and on‑the‑job coaching.

Key Accountabilities

• Research current construction projects in detail using telephone, internet, and other communication sources to generate opportunities for our customers.
• Interact directly with clients through our internal CRM systems to answer queries on construction information.
• Manage your own workload to ensure project information is current, correct, and delivered on time to meet departmental expectations.
• Achieve KPI measures around project volume and quality data gathered.
• Consult with other colleagues within the businessli>
• Build relationships with contacts within the construction industry.

Requirements

• Desirable, but not essential, a minimum of 2 years’ experience in an inbound or outbound calling role, this could be in a contact centre, customer service or similar.
• Active listener.
• Ability to work towards and achieve KPI’s.
• Resilience and strong work ethic.
• Dedication and commitment to producing consistently high‑quality output.
• Collaborator, with a sound understanding of the role you can play in helping the wider team to succeed.
• Excellent organisational and time‑management skills.
• Proficiency in MS Office, including Word, PowerPoint and Excel or similar.
• Experience of using CRM systems.
• Accountable.
• Hybrid working for everyone.
• 3pm finish on a Friday.
• 25 to 30 days holiday.
• Day off for your birthday.
• Pension and Life Assurance.
• Great company culture that offers professional development, training and regular social events.

Our Foundations and Values

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well‑being of our teams.

Who are we?

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals!

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide this information. All applicants will be treated the same, whether or not they provide this information.