Research Operations Manager - Telegraph Recommended, London

Telegraph Media Group; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A prominent media organization in Greater London is seeking a Research Operations Manager to oversee product testing logistics and data governance. The ideal candidate will have strong organizational skills and experience in research operations or data analysis. Responsibilities include managing testing operations, ensuring data quality, and collaborating with various teams to support product development. This role offers a supportive environment and various benefits aimed at promoting professional growth and work-life balance.

Benefits

Medical cover

Parental leave (six months fully paid maternity leave)

Flexible benefits

Qualifications

• Previous work experience in research operations, data analysis, or a related technical role.
• Proficiency in spreadsheets and basic data management tools.
• Comfort working with large datasets and maintaining accurate records.

Responsibilities

• Lead and manage day-to-day operations of product testing.
• Collect, clean, and organize large volumes of test-related data.
• Collaborate with cross-functional teams to ensure timely execution of testing protocols.

Skills

Organizational skills

Data management

Communication skills

Problem-solving attitude

Education

Academic experience in Psychology, Data Science, Business Analytics, Computer Science, or a technical/quantitative field

Tools

Excel

Google Sheets

Data analysis tools (Python, Airtable, or Tableau)

Job description

Research Operations Manager - Telegraph RecommendedLondon## Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link**Role purpose and overview**We are seeking a highly organised and detail-oriented Research Operations Manager to support our product testing initiatives.This role will focus on two key areas:* Operational leadership: managing and improving product testing logistics and workflows, ensuring efficiency, accuracy, and timely delivery across all testing phases.* Data governance: supporting quantitative data management processes, ensuring high data quality, compliance, and effective use of insights to support product and research teams.This position is ideal for someone who thrives in a fast-paced environment, is data-savvy, and enjoys operational coordination in support of product development and research.You will have the opportunity to work on innovative initiatives in a fast-paced, cross-functional environment within a newspaper setting. This role will allow you to gain exposure to the complete product testing cycle, alongside analysing UK-specific consumer trends.**Key responsibilities**Operational Management* Lead and manage the day-to-day operations of product testing, including planning, packaging, shipping, and tracking of test units across internal teams and external testers.* Manage and track product inventory across internal and external storage locations to ensure availability.* Oversee testing schedules, timelines, and milestones, identifying risks and implementing mitigation strategies.* Continuously assess and refine operational processes, introducing tools and best practices to improve efficiency and accuracy.* Manage contractors supporting product testing operations.Data Management and Quality* Collect, clean, and organise large volumes of test-related data from various sources, ensuring consistency and accuracy.* Maintain detailed documentation of test activities, participant feedback, and data sets.* Adhere to the Product Score System guidelines to ensure accurate score generation and tracking compliance.Collaboration and Compliance* Collaborate with cross-functional teams, including Editorial, Research, and the Telegraph Panel, to ensure the timely execution of testing protocols.* Ensure compliance with data privacy, product safety, and internal standards.**Requirements****Essential:*** Previous work experience in research operations, data analysis, or a related technical role.* Strong organisational skills with attention to detail and ability to manage multiple projects simultaneously.* Proficiency in spreadsheets (Excel, Google Sheets) and basic data management tools.* Comfort working with large datasets and maintaining accurate records.* Excellent communication skills and a proactive, problem-solving attitude.**Desirable:**Familiarity with data analysis tools (e.g., Python, Airtable, or Tableau).Academic experience in Psychology, Data Science, Business Analytics, Computer Science, or a technical/quantitative field.**Benefits**The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.For over 160 years, we’ve had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today’s constantly changing landscape, our purpose is more important than ever.That’s why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren’t afraid to explore new opportunities and who are committed to doing what’s right. Join us and, whatever your role, background or skills, you can make the story.