Rent Officer

HR GO Driving; Margate; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Rent Officer to assist in housing management and support tenants effectively. This role involves delivering high-quality income management, doing welfare checks, and liaising with various teams to ensure stable tenancies. Ideal candidates will possess strong communication, numeracy skills, and a good understanding of housing law. This temporary position offers flexible hours with remote working options and competitive pay rates. Apply now to join a team making a significant impact in the community.

Benefits

Flexible hours

Remote working opportunities

Supportive team environment

Qualifications

• Experience working with customers to achieve positive outcomes.
• Ability to meet deadlines and manage a busy caseload.
• A sensitive and supportive approach to working with tenants.

Responsibilities

• Deliver high-quality income management services compliant with policy.
• Provide customer-focused support to tenants and leaseholders.
• Visit tenants with arrears regularly to provide necessary support.

Skills

Solid understanding of housing, debt recovery, and tenancy law

Strong knowledge of welfare benefits & income maximisation

Excellent communication - both written and verbal

Strong numeracy and IT skills

Effective negotiation skills and problem-solving abilities

Tools

Housing databases

Microsoft Office applications

Job description

Rent Officer

Job Reference: TA1201

Admin and Secretarial - Margate, Kent £13.50 per hour Temporary

🌟 Rent Officer - Join a Team Making a Real Difference!

📍 Location: Margate
💼 Temporary Contract until September 2026
⏰ 37 hrs per week | Monday - Friday | Flexible Working
💰 £13.50 per hour, pay increase after 12 weeks
🔍 Enhanced DBS required

Are you a detail-driven, proactive, and customer-focused professional?
Do you thrive in roles where organisation, problem‑solving and people skills come together?
If so, this is an exciting opportunity to join a dedicated Housing & Planning / Tenant & Leaseholder Team within the local council - supporting tenants, protecting income, and helping sustain secure and stable tenancies.

This role offers remote working with just one day a week in the office, giving you the perfect balance of autonomy and teamwork.

🔧 Your Key Responsibilities

As a Rent Officer, you will play a vital role in maximising income, supporting tenants, and ensuring effective debt recovery. Your duties will include:

• Delivering a high‑quality income management service in line with policy and legislation
• Collecting rent, service charges, former tenant arrears, and other housing‑related debts
• Providing excellent customer‑focused support to tenants and leaseholders
• Offering basic welfare and benefits advice and referring to specialist services where needed
• Staying up to date with welfare reform and best practice in arrears prevention
• Producing and distributing rent statements and explaining them clearly to tenants
• Visiting tenants with arrears regularly, ensuring vulnerable tenants receive appropriate support
• Liaising with Benefits teams, external agencies, and support organisations
• Preparing and serving notices, arranging possession proceedings, and attending court when required
• Attending evictions and preparing detailed eviction reports
• Updating databases with accurate, clear records of all actions and contact
• Providing weekly arrears reports to the Income Manager
• Working collaboratively with Housing Officers and Legal Teams
• Investigating and responding to service‑related complaints
• Ensuring Health & Safety requirements are met
• Supporting the Council's emergency arrangements where required

💡 What You'll Bring

Knowledge & Skills

• Solid understanding of housing, debt recovery, and tenancy law
• Strong knowledge of welfare benefits & income maximisation
• Excellent communication - both written and verbal
• Strong numeracy and IT skills (databases, spreadsheets, Word)
• Ability to prioritise, meet deadlines, and manage a busy caseload
• Effective negotiation skills and problem‑solving abilities
• A sensitive and supportive approach when working with tenants

Experience

• Working with customers to achieve positive outcomes
• Building effective working relationships with internal teams and external partners
• Using housing databases and Microsoft Office applications confidently

🌈 Why You'll Love This Role

• ✔ Flexible hours and remote working
  ✔ Make a genuine impact by helping tenants sustain their homes
  ✔ Be part of a supportive and professional housing team
  ✔ Opportunities to use your skills in income management, benefits knowledge and tenancy support

🚀 Ready to Apply?

If you're highly organised, passionate about helping tenants sustain their homes, and confident in rent recovery and tenancy support - we'd love to hear from you!

This is your chance to join a committed team and play a key role in supporting tenants across the district.

👉 Apply today and take the next step in your housing career!

Contact us:

• Email:[e-mail]
• Call:01233 722 401