Remote Solutions Engineer | AI‑Driven Compliance & Risk

Dubizzle Limited; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading SaaS provider in the UK is seeking a Solutions Engineer to join their remote team. In this role, you will manage technical relationships with customers, ensuring their successful adoption of the company's AI-driven platform. Responsibilities include guiding clients through implementation, troubleshooting technical issues, and optimizing their workflows. The ideal candidate will have strong technical support experience and excellent interpersonal skills, contributing to the overall customer success in leveraging the platform effectively.

Qualifications

• Experience as a Solutions Engineer or in a similar customer-facing technical role.
• Strong interpersonal skills with a focus on relationship building.
• Ability to handle technical configurations and support.

Responsibilities

• Manage the full customer journey from implementation to long-term success.
• Troubleshoot technical issues and provide timely solutions.
• Guide customers in translating their business processes into efficient workflows.

Skills

Technical support experience

Configuration management

Workflow optimization

Job description

A leading SaaS provider in the UK is seeking a Solutions Engineer to join their remote team. In this role, you will manage technical relationships with customers, ensuring their successful adoption of the company's AI-driven platform. Responsibilities include guiding clients through implementation, troubleshooting technical issues, and optimizing their workflows. The ideal candidate will have strong technical support experience and excellent interpersonal skills, contributing to the overall customer success in leveraging the platform effectively.